Desktop Systems Analyst | Customer Support | Days | Full-Time

Overview:
FTE: 1.0

Shift Hours: 8:00AM-5:00PM 

Days of Week: MONDAY-FRIDAY

Provides enterprise-level technical support for Information Services users in a geographically dispersed environment. Duties include consultation and performing technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing desktop computer hardware and software, network printers and related peripherals according to department and divisional standards. Other duties include participating in after-hour on call responsibilities, mentoring new Technicians, maintenance of support documentation, multi-tasking assignments, effectively utilizing time management skills to prioritize tasks and supporting the use of information technology by regular and routine communication, reporting, problem solving, feedback and individual and group user-training sessions. Will be expected to understand customer business procedures and recognize opportunities to optimize the use of technology to meet their business goals.

Qualifications:
Minimum Education and Experience Requirements:

Minimum 2-3 years technical desktop systems support or other relevant experience.

College graduate with AA or AS degree in Computer Science or relative field preferred degree(s) may be substituted for experience.

Advanced knowledge of desktop hardware, software and peripherals in a networked environment is required.

Familiarity with healthcare information system is preferred.

Industry standard technical certifications (A+, MCP, etc.) required and may substitute for experience.

Licensure/Certification/Registration: None
Motor Vehicle Operator Designation: Employees in this position: Will operate vehicles for an assigned business purpose as a "non-frequent driver" NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job.