Company:
By Light Professional IT Services LLC
Location: Wharton
Closing Date: 06/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company Overview:
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview:
Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.
Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities:
Perform hardware repairs on IT equipment.
Use warranty service whenever possible to accomplish repairs.
Collaborate and coordinate with vendors and Original Equipment Manufacturer (OEM) on trends and updates on supported hardware.
Maintains a configuration database of all assigned hardware.
Contractors are required to perform this task and must possess knowledge of
Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
Perform other duties as required.
Required Experience/Qualifications:
Education: A Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
Minimum of three years’ experience in microcomputer hardware and peripherals.
Foundational Personnel Certification: Possess an Intermediate certification identified for the DoD Cyber Workforce Framework (DCWF) workforce role Technical Support Specialist – Work Role ID: 411. CompTIA A+, or CompTIA Security+, or GIAC Foundational Cybersecurity Technologies (GFACT), or Certified Network Defender (CND), or GIAC Security Essentials Certification (GSEC)..
Foundational Qualification (Experience) - Possess an Intermediate Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role ID 411, Technical Support Specialist.
Residential Qualification (Certifications) – Dell Certification - Dell EMC Unity XT Hardware Concepts and Features; Dell PowerProtect DD Hardware Installation.
Residential Qualification (On-the-Job) – Information Technology Infrastructure Library (ITIL) processes and procedures; Information Technology Service Management (ITSM); Army IT Metrics program; and the Army AITP Service catalog.
Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).
Has an in-depth understanding of Command, Control, Communications, Computers, and Information Management (C4IM) in support of the Department of Defense.
Preferred Experience/Qualifications:
Supported the U.S. Army or other DoD Agency.
Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
Special Requirements/Security Clearance:
Security Clearance: Secret.
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview:
Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.
Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities:
Perform hardware repairs on IT equipment.
Use warranty service whenever possible to accomplish repairs.
Collaborate and coordinate with vendors and Original Equipment Manufacturer (OEM) on trends and updates on supported hardware.
Maintains a configuration database of all assigned hardware.
Contractors are required to perform this task and must possess knowledge of
Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
Perform other duties as required.
Required Experience/Qualifications:
Education: A Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
Minimum of three years’ experience in microcomputer hardware and peripherals.
Foundational Personnel Certification: Possess an Intermediate certification identified for the DoD Cyber Workforce Framework (DCWF) workforce role Technical Support Specialist – Work Role ID: 411. CompTIA A+, or CompTIA Security+, or GIAC Foundational Cybersecurity Technologies (GFACT), or Certified Network Defender (CND), or GIAC Security Essentials Certification (GSEC)..
Foundational Qualification (Experience) - Possess an Intermediate Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role ID 411, Technical Support Specialist.
Residential Qualification (Certifications) – Dell Certification - Dell EMC Unity XT Hardware Concepts and Features; Dell PowerProtect DD Hardware Installation.
Residential Qualification (On-the-Job) – Information Technology Infrastructure Library (ITIL) processes and procedures; Information Technology Service Management (ITSM); Army IT Metrics program; and the Army AITP Service catalog.
Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).
Has an in-depth understanding of Command, Control, Communications, Computers, and Information Management (C4IM) in support of the Department of Defense.
Preferred Experience/Qualifications:
Supported the U.S. Army or other DoD Agency.
Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
Special Requirements/Security Clearance:
Security Clearance: Secret.
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