Company:
Axelon Services Corporation
Location: Jersey City
Closing Date: 19/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Operational Client Support Analyst (Onsite)
Location: Jersey City, NJ | Pay: 47/hr
Responsibilities:
Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls
Work with internal and external parties to resolve trade discrepancies on T and post T
Work in an environment with direct client interaction
Escalate client trade related issues
Understand and respond to client queries
Work closely with IT developers defining infrastructure upgrades and maintenance requests
Manage trade life cycle events including daily option exercises/expirations and NDF fixings
Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT)
Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches
Distribute monthly invoices and monitoring the collection of fees
Ad Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements
Qualifications:
The successful candidate will need to demonstrate the following:
Strong organizational and analytical skills
Good product knowledge
Proficient in Excel
Excellent verbal and written communication skills
Ability to maintain focus in a fast-pace environment
Ability to consistently meet deadlines
Works well within a team environment
Attention to detail and accuracy
Service Oriented
A spirit of continuous improvement
Preferred Qualifications:
Diploma from an accredited collegiate institution
Working knowledge of FX, Prime Brokerage, and client facing experience
Location: Jersey City, NJ | Pay: 47/hr
Responsibilities:
Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls
Work with internal and external parties to resolve trade discrepancies on T and post T
Work in an environment with direct client interaction
Escalate client trade related issues
Understand and respond to client queries
Work closely with IT developers defining infrastructure upgrades and maintenance requests
Manage trade life cycle events including daily option exercises/expirations and NDF fixings
Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT)
Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches
Distribute monthly invoices and monitoring the collection of fees
Ad Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements
Qualifications:
The successful candidate will need to demonstrate the following:
Strong organizational and analytical skills
Good product knowledge
Proficient in Excel
Excellent verbal and written communication skills
Ability to maintain focus in a fast-pace environment
Ability to consistently meet deadlines
Works well within a team environment
Attention to detail and accuracy
Service Oriented
A spirit of continuous improvement
Preferred Qualifications:
Diploma from an accredited collegiate institution
Working knowledge of FX, Prime Brokerage, and client facing experience
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