Desktop Support

Job Title: Desktop Support

Location: El Paso, TX, USA, 79922 (Onsite)

Mode : Contract

Primary Responsibilities:

Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved

Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed

Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues

Participates in and facilitates IT meetings with internal customers and other support staff

Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets

Escalates incidents to proper internal IT teams as needed

Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

Required Qualifications:

Undergraduate degree or equivalent experience.

2+ years of supervisor experience in a technical setting

Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives

Experience supporting executive or VIP level customers

Ability to supervise technical staff and understand and escalate technical issues

Ability to meet scheduled task requirements within assigned deadlines

Preferred Qualifications:

1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff

Experience creating technical documentation and Standard Operating Procedures (SOPs)

Previous experience in a supervisory or manager type IT role

Technical certifications including CompTIA, HDI, or Microsoft Certifications.

Thanks & Regards

4365 Route 1 South, Suite 105

Princeton, NJ 08540

Bhavesh Sharma

(phone number removed)

(url removed)