Company:
Stone Alliance Group
Location: San Mateo
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
We are partnering with our client to assist with their search for a Service Desk Technician, Tier I. Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. They work to deliver the highest standards of care, advance the science of the developing brain, and empower parents, professionals, and policymakers to support children when and where they need it most.
The Service Desk Technician will be responsible for the day-to-day hands-on support of the organization's end users. They are looking for someone who enjoys working with end-users and desktop technologies and has relative experience providing desktop support in a dynamic and fast-paced environment. The primary responsibility is to interface with internal users at all levels of the organization to resolve IT issues through timely documented procedures.
Responsibilities:
Maintains detailed and up-to-date licenses and hardware/software inventory
Creates technical and end-user documents and maintains a knowledge base in ticketing system
Conducts training on new processes, procedures, technology, and best practices
Provides rapid responses and ownership of issues and requests reported by end users via Microsoft Teams chat, telephone, or email
Supports conference room technology as needed for remote meetings, utilizing Zoom / Teams
Supports Windows and MacOS devices remotely, using remote management software
Performs general technical support and troubleshoots software, hardware, and cabling
Performs installs, moves, additions, changes, and depreciation of technical hardware
Responsible for logging, tracking, and reporting incidents through resolution using Atera
Manages printer installation, configuration, and troubleshooting
Provides end-user training & education on technologies, best practices, and the organizations policies
Administers multiple SaaS platforms i.e., Azure AD, Salesforce, EHR System, Microsoft 365, Meraki, Atera, InTune, YAROOM, Zoom Phone, and Online Meeting Administration
Qualifications:
Bachelor's Degree in an IT related field or combination of 3 years of related work experience
MacOS desktop and iOS device experience in a networked environment
Comptia Security+, A+, Microsoft, and ITIL certifications are highly desired
Experience supporting Windows operating systems in a domain environment
Experience supporting EHR systems is a plus
Strong experience supporting Macs in an Active Directory environment
Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
Knowledge of Linux desktop and server platforms
Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
Ability to lift/move objects up to 50+ pounds required
Assist with IT Projects as required
Ability to work independently on daily tasks and projects
Ability to work occasional evenings or weekends in response to the needs of the end users and organization
Ability to provide customer service, with a high level of communication with staff
The anticipated salary range for this position is $68,000 - $80,000 annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.
Special Considerations:
All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with our client, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by our client.
Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section (phone number removed)]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.
The Service Desk Technician will be responsible for the day-to-day hands-on support of the organization's end users. They are looking for someone who enjoys working with end-users and desktop technologies and has relative experience providing desktop support in a dynamic and fast-paced environment. The primary responsibility is to interface with internal users at all levels of the organization to resolve IT issues through timely documented procedures.
Responsibilities:
Maintains detailed and up-to-date licenses and hardware/software inventory
Creates technical and end-user documents and maintains a knowledge base in ticketing system
Conducts training on new processes, procedures, technology, and best practices
Provides rapid responses and ownership of issues and requests reported by end users via Microsoft Teams chat, telephone, or email
Supports conference room technology as needed for remote meetings, utilizing Zoom / Teams
Supports Windows and MacOS devices remotely, using remote management software
Performs general technical support and troubleshoots software, hardware, and cabling
Performs installs, moves, additions, changes, and depreciation of technical hardware
Responsible for logging, tracking, and reporting incidents through resolution using Atera
Manages printer installation, configuration, and troubleshooting
Provides end-user training & education on technologies, best practices, and the organizations policies
Administers multiple SaaS platforms i.e., Azure AD, Salesforce, EHR System, Microsoft 365, Meraki, Atera, InTune, YAROOM, Zoom Phone, and Online Meeting Administration
Qualifications:
Bachelor's Degree in an IT related field or combination of 3 years of related work experience
MacOS desktop and iOS device experience in a networked environment
Comptia Security+, A+, Microsoft, and ITIL certifications are highly desired
Experience supporting Windows operating systems in a domain environment
Experience supporting EHR systems is a plus
Strong experience supporting Macs in an Active Directory environment
Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
Knowledge of Linux desktop and server platforms
Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
Ability to lift/move objects up to 50+ pounds required
Assist with IT Projects as required
Ability to work independently on daily tasks and projects
Ability to work occasional evenings or weekends in response to the needs of the end users and organization
Ability to provide customer service, with a high level of communication with staff
The anticipated salary range for this position is $68,000 - $80,000 annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.
Special Considerations:
All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with our client, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by our client.
Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section (phone number removed)]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.
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