IT & Software - Info Sys Analyst 1 Info Sys Analyst 1

Job Description: Onsite requirement

Working Hours: 8-5

Top Daily Responsibilities

• Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.

• Work on SNOW ticketing queue; creating help desk tickets.

• Support Conference Rooms (Zoom) and User Cubical for break\fix.

• Support and handle new hire tasks; provision new systems for replacement and new hires setup.

Additional Responsibilities:

• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.

• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses

• Maintaining an inventory of PC hardware equipment and software programs

• Providing relocation of PC systems as needed

• Assisting with special projects on various issues as needed

• Documentation; write and update documentation of all IT/Systems Processes

• May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Must have:

• Experience in supporting end-users (in person / remote) in a corporate environment.

• Knowledge of Windows 10 operating system, Mac OS

• Knowledge of general network and computer security

• Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW

• Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts

• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team

• Able to work independently as well as with a team

• Able to lift to 40+ pounds of technical equipment

• Knowledge of ITIL and ITSM best practices

Nice to have:

• 4 year college degree in relevant field

• Mac knowledge

• Be able to troubleshoot video conference rooms

• IT COMPTIA certifications; 2+years

• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless

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