IT Support Specialist - Aspen Hospitality

Job Description

Summary

The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities. 

Job Posting Deadline:

Applications for this position will be accepted until September 30, 2024. 

Essential Job Functions

•    Responding to technical support requests from staff and hotel guests

•    Providing support and troubleshooting for hardware, software, and networking issues

•    Configuring and installing new hardware and software systems as required

•    Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance

•    Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment

•    Providing training and support to hotel staff on how to use computer systems and software

•    Maintaining an inventory of all hardware and software systems in use in the hotel

•    Researching and evaluating new technology solutions that may benefit the hotel

•    Coordinating with third-party vendors as needed for hardware and software maintenance and support

•    Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications

•    Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved

•    Occasional overtime/after-hours work may be required

•    Be available for one rotating on-call shift per month (one week each month)