Expired
Company:
Merkle
Location: Columbia
Closing Date: 20/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The Operational Systems Analyst role provides Tier 2 support for the CXM Resolvers Team. You will support incidents and tasks, troubleshoot workflow issues and timesheets stuck in review, author and update process documentation, analyze tickets, and handle other ad hoc tasks. You will work in a team setting, sharing information, collaborating, and assisting other team members.
You will report to the Manager, Operational Systems. You will work with a team of geographically distributed Merkle staff. This is a remote role.
Responsibilities:
You will troubleshoot and support on our CXM Resolvers Team with user tickets for enterprise and operating systems we use like D365, Workday, Concur and Workfront
You will move technical incidents/tasks to resolution within Service level agreement/OLA timeframe
You will provide incident and task support for assigned operational platforms
You will identify causes and fix or train users
You will meet with resources from multiple teams to resolve common issues and find proactive responses
You will prioritize multiple incidents and tasks while adapting to changing business conditions
You will document standard operating procedures for repeatable tasks
The Operational Systems Analyst role provides Tier 2 support for the CXM Resolvers Team. You will support incidents and tasks, troubleshoot workflow issues and timesheets stuck in review, author and update process documentation, analyze tickets, and handle other ad hoc tasks. You will work in a team setting, sharing information, collaborating, and assisting other team members.
You will report to the Manager, Operational Systems. You will work with a team of geographically distributed Merkle staff. This is a remote role.
Responsibilities:
You will troubleshoot and support on our CXM Resolvers Team with user tickets for enterprise and operating systems we use like D365, Workday, Concur and Workfront
You will move technical incidents/tasks to resolution within Service level agreement/OLA timeframe
You will provide incident and task support for assigned operational platforms
You will identify causes and fix or train users
You will meet with resources from multiple teams to resolve common issues and find proactive responses
You will prioritize multiple incidents and tasks while adapting to changing business conditions
You will document standard operating procedures for repeatable tasks
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