Company:
LanceSoft Inc
Location: New York County
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Pay Range: $50-$60/hr
Hybrid up to 4 days a week on site in New York office
Occasional travel to Greenwich office may be required.
Description
The Team and Your Role
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm’s most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.
The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm’s senior managers, ensuring that you enable them to fulfill their roles through technology.
ualifications and Responsibilities
Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs)
Maintain a continuous focus on technology and information security
Provide advice and suggestions for VIPs’ professional and personal technologies
Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
Advanced screening of new technologies, including pre-pilot, pilot, and UAT
Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
Create and/or and maintain tools and processes for the Executive Service Team
We’re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
Maturity to be able to execute job functions with minimal guidance.
Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
Very strong verbal and written English communications skills.
• To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
Your Responsibilities
Provide a single point of contact for all IT related issues to senior management (VIPs)
Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
Field non-standard technology request
Home support visits as needed
Board support of quarterly meetings for Executives and Directors
Liaise with global IT service teams in support of senior managers
Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
Qualifications
Bachelor's degree and/or 3-5 years of experience in the technology service space
Must possess excellent verbal and written communication skills
Experience in fast pace/financial services environment preferred
Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices
Enjoy working as part of team and independently as well
Required Technical Skills
Windows Desktop (Windows 10)
Active Directory skills
PowerShell Scripting skills
Wireshark
Splunk
Extrahop
Sysinternal tools
Hybrid up to 4 days a week on site in New York office
Occasional travel to Greenwich office may be required.
Description
The Team and Your Role
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm’s most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.
The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm’s senior managers, ensuring that you enable them to fulfill their roles through technology.
ualifications and Responsibilities
Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs)
Maintain a continuous focus on technology and information security
Provide advice and suggestions for VIPs’ professional and personal technologies
Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
• Identify areas where technology can enable and enhance the lives of senior management
Advanced screening of new technologies, including pre-pilot, pilot, and UAT
Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
Create and/or and maintain tools and processes for the Executive Service Team
We’re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
Maturity to be able to execute job functions with minimal guidance.
Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
Very strong verbal and written English communications skills.
• To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
Your Responsibilities
Provide a single point of contact for all IT related issues to senior management (VIPs)
Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
Field non-standard technology request
Home support visits as needed
Board support of quarterly meetings for Executives and Directors
Liaise with global IT service teams in support of senior managers
Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
Qualifications
Bachelor's degree and/or 3-5 years of experience in the technology service space
Must possess excellent verbal and written communication skills
Experience in fast pace/financial services environment preferred
Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices
Enjoy working as part of team and independently as well
Required Technical Skills
Windows Desktop (Windows 10)
Active Directory skills
PowerShell Scripting skills
Wireshark
Splunk
Extrahop
Sysinternal tools
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