Expired
Company:
Mindlance
Location: Fort Worth
Closing Date: 23/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
• All candidates will need the following.
o Familiarity with workflow and ITSM tools and ticketing systems
o Excellent customer service skills with the ability to interface at all levels of the organization.
o Excellent verbal and written communication skills
o Ability to work independently and perform in a collaborative, team-based environment.
• Data Center engineering candidates will need one or more of the following.
o Monitor and manage physical data center access, including escorting non-AA personnel within the facility.
o Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
o Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
o Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.
o Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.
o Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
o Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies
o Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.
o Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability
o Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.
o Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
o Provide rotating coverage for two locations:
a) Fort Worth, TX 76155
b) Carrollton, TX 75007
o Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates, ensuring smooth deployment with minimal disruptions.
o Familiarity with network equipment, including routers, switches, and firewalls, ensuring reliable connectivity
Must Have
Data Center space & power: Rating: 4/5 and 5 years
Excellent Written and Oral Communication Skills: Yes
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
o Familiarity with workflow and ITSM tools and ticketing systems
o Excellent customer service skills with the ability to interface at all levels of the organization.
o Excellent verbal and written communication skills
o Ability to work independently and perform in a collaborative, team-based environment.
• Data Center engineering candidates will need one or more of the following.
o Monitor and manage physical data center access, including escorting non-AA personnel within the facility.
o Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
o Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
o Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.
o Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.
o Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
o Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies
o Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.
o Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability
o Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.
o Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
o Provide rotating coverage for two locations:
a) Fort Worth, TX 76155
b) Carrollton, TX 75007
o Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates, ensuring smooth deployment with minimal disruptions.
o Familiarity with network equipment, including routers, switches, and firewalls, ensuring reliable connectivity
Must Have
Data Center space & power: Rating: 4/5 and 5 years
Excellent Written and Oral Communication Skills: Yes
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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