IT Service Desk Analyst

Job Description:

Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.

Manages the onboarding of all Rubrik New Hires, laptops and shipments/coordination, and is the host of IT Orientation.

Supports Tier 1 and 2 service requests and incident

Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.

Serves as the single point of contact to end users for information technology-related issues, problems and requests

Assist the Technical Program teams with reporting, analysis, or training and testing tasks

Contribute current technical information and best practices to the knowledge base

Qualifications:

Previous experience in a Service Desk environment supporting computer software and hardware.

Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS

Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.

Excellent customer service skills and strong telephone skills

Strong written and verbal skills as well as problem solving skills

Preferred Qualifications:

Undergrad Degree preferred but not required.