Program Manager - Tech - Lead

Company:  Artech LLC
Location: New York County
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description: Basic Qualifications:
At least 5 years' experience as a Design Researcher in a business or consulting capacity
At least 2 years' experience managing project teams
Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, tech partners and senior leadership
Understand the difference between Design Research and Market Research and have experience collaborating on initiatives between these teams
Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back

Preferred Qualifications:
Master s degree or equivalent professional experience
5+ years of usability testing and user experience research
Experience teaching: design thinking, human centered design, design research

Responsibilities
Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products
Approach business and customer problems with user goals in mind
Understand and apply the right quantitative and qualitative methods given the circumstances
Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach
Collaborate to define intent, development, testing, and refinement of prototypes, as well as drive for future design and strategy based on metrics (quantitative and qualitative) gathered
Distill findings into clearly articulated and actionable insights that stakeholders can use
Present research plans and findings with various audiences, from designers to
business executives to get buy-in
Guide teams on how best to apply findings using illustrative frameworks
Create energy and investment in research by sharing early and often, to different audiences
Help designers and non-designers understand and apply research findings
Effectively manage multiple stakeholders interests, priorities, and expectations and lead teams to craft a rigorous and relevant research agenda
Reason For Request:
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