Company:
BrightView LLC
Location: Cincinnati
Closing Date: 25/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
The IT Systems Analyst is responsible for supporting BrightView employees’ information technology needs. This position will provide top-tier technical support for the service desk team and serve as a resource for other technical support team members. They will implement technical services that affect the enterprise and seek to constantly improve our overall IT infrastructure.
Responsibilities:
Essential Job Duties:
Work on BrightView’s Service Desk team to provide advanced support for laptop and desktop computers, network devices, phones, cameras, and mobile devices
Ability to identify and resolve complex or multifaceted technical issues with minimal supervision
Follow up on unresolved or repeated tickets
Work with vendors to implement projects and resolve any outages or issues.
Implementation of infrastructure projects and maintenance of Azure, Microsoft 365 and other cloud technologies
Maintain systems for user and endpoint security, inventory tracking, and system deployments
Strong customer service, organizational and time management skills
Excellent attention to detail to identify trends, reviewing and updating documentation, etc.
Serve as a trainer and primary technical reference for computer and user support groups.
Excited by challenges and learning new technical skills
Qualifications:
Required Education/Degree:
High School Diploma or Equivalent
Associate or bachelor's degree in information technology related field or comparable experience
Required/Preferred Certifications:
Microsoft Certified Endpoint Administrator, Security Engineer, or Entra Administration are preferred
Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, or any Microsoft Associate certifications are a plus
Required Work Experience:
5+ years of experience working in IT support group required
3+ years working with Windows 10 and Microsoft Office 365 required
2+ years working with Azure cloud services, Entra ID, and/or network operations preferred
2+ years working in the healthcare industry preferred.
Other Duties:
Note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The IT Systems Analyst is responsible for supporting BrightView employees’ information technology needs. This position will provide top-tier technical support for the service desk team and serve as a resource for other technical support team members. They will implement technical services that affect the enterprise and seek to constantly improve our overall IT infrastructure.
Responsibilities:
Essential Job Duties:
Work on BrightView’s Service Desk team to provide advanced support for laptop and desktop computers, network devices, phones, cameras, and mobile devices
Ability to identify and resolve complex or multifaceted technical issues with minimal supervision
Follow up on unresolved or repeated tickets
Work with vendors to implement projects and resolve any outages or issues.
Implementation of infrastructure projects and maintenance of Azure, Microsoft 365 and other cloud technologies
Maintain systems for user and endpoint security, inventory tracking, and system deployments
Strong customer service, organizational and time management skills
Excellent attention to detail to identify trends, reviewing and updating documentation, etc.
Serve as a trainer and primary technical reference for computer and user support groups.
Excited by challenges and learning new technical skills
Qualifications:
Required Education/Degree:
High School Diploma or Equivalent
Associate or bachelor's degree in information technology related field or comparable experience
Required/Preferred Certifications:
Microsoft Certified Endpoint Administrator, Security Engineer, or Entra Administration are preferred
Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, or any Microsoft Associate certifications are a plus
Required Work Experience:
5+ years of experience working in IT support group required
3+ years working with Windows 10 and Microsoft Office 365 required
2+ years working with Azure cloud services, Entra ID, and/or network operations preferred
2+ years working in the healthcare industry preferred.
Other Duties:
Note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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