Company:
Mindlance
Location: Nashville
Closing Date: 27/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description:
Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Initial businesses. Operating within the IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.
Responsibilities
Operates and manages storage and Virtual (Client) infrastructure to underpin the delivery of the hosted services
Monitor the estate and ensure proactive measures are taken to ensure high availability of services
Carry out incident management using the Service Now tool
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Carries out agreed operational procedures, including network configuration, installation and maintenance.
Uses network management tools to collect and report on network load and performance statistics.
Contributes to the implementation of maintenance and installation work.
Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
Identifies operational problems and contributes to their resolution.
Desired experience
Demonstrates a passion for world class infrastructure technology operations.
Demonstrates excellent analytical problem solving abilities.
Monitoring of a medium to large scale infrastructure environment.
Ability to install, configure and maintain infrastructure systems and solutions to specification.
Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
Basic knowledge of one or more of the following products/solutions:
Hypervisor - Client vSphere
Storage - vSAN
Recovery Services - Veeam and Zerto
Platforms - Windows Server and Linux Red Hat
End User Compute - Citrix XenApp
Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
Candidates need to have around 3 years of experience.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Initial businesses. Operating within the IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.
Responsibilities
Operates and manages storage and Virtual (Client) infrastructure to underpin the delivery of the hosted services
Monitor the estate and ensure proactive measures are taken to ensure high availability of services
Carry out incident management using the Service Now tool
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
Carries out agreed operational procedures, including network configuration, installation and maintenance.
Uses network management tools to collect and report on network load and performance statistics.
Contributes to the implementation of maintenance and installation work.
Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
Identifies operational problems and contributes to their resolution.
Desired experience
Demonstrates a passion for world class infrastructure technology operations.
Demonstrates excellent analytical problem solving abilities.
Monitoring of a medium to large scale infrastructure environment.
Ability to install, configure and maintain infrastructure systems and solutions to specification.
Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
Basic knowledge of one or more of the following products/solutions:
Hypervisor - Client vSphere
Storage - vSAN
Recovery Services - Veeam and Zerto
Platforms - Windows Server and Linux Red Hat
End User Compute - Citrix XenApp
Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks
Candidates need to have around 3 years of experience.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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