Certified Servicenow Business Analyst

Overview:
REI Systems’ mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization® approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology. 

 

We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at (url removed). 

 

Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023 and 2024! 

Responsibilities:
IAE supports the migration of these two legacy systems onto a new Common Services Platform (CSP) driven by Continuous Integration/Continuous Deployment (CI/CD) and DevOps best practices. The IAE is a presidentially mandated E-Government initiative designed to improve the federal procurement and award processes using innovative technologies.

 

The candidate will be responsible for Servicenow Business Analysis on an upgrade of a Servicenow ticketing system for the GSA.

Qualifications:
ServiceNow Certification such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) is required.

8+ years of experience as a Business Analyst with 5+ years specifically working with ServiceNow projects.

Strong understanding of key ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), and Customer Service Management (CSM).

Proven ability to gather, document, and translate business requirements into functional requirements and technical specifications.

Experience in business process mapping, analysis, and optimization, with the ability to recommend effective ServiceNow solutions.

Strong communication and presentation skills, with the ability to effectively communicate technical information to non-technical stakeholders.

Knowledge of Agile methodologies and experience working in an Agile project environment.

Excellent problem-solving and analytical skills, with a strong focus on attention to detail.

Ability to work collaboratively with cross-functional teams, including developers, architects, and project managers.

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