Company:
APN Consulting Inc
Location: Windsor
Closing Date: 22/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow FSO - SME
Location: Windsor, CT (Remote)
Job Description:
Responsibilities:
Design, develop, and configure ServiceNow solutions based on business requirements.
Troubleshoot and resolve issues related to ServiceNow FSO
Provide technical support and guidance to end-users.
Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
Develop and maintain technical documentation and user manuals.
Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
Implement ServiceNow best practices
Conduct training sessions for end-users and stakeholders.
Support testing teams for validation of Test cases and UAT
Required Skills
Experience in ServiceNow development and administration ServiceNow.
Strong understanding of IT Service Management (ITSM) processes and best practices.
Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
Experience in Agile concepts, development, and testing methodology
Experience in Hardware and Software Asset Management (HAM, SAM) modules
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment
Position: ServiceNow FSO - SME
Location: Windsor, CT (Remote)
Job Description:
Responsibilities:
Design, develop, and configure ServiceNow solutions based on business requirements.
Troubleshoot and resolve issues related to ServiceNow FSO
Provide technical support and guidance to end-users.
Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
Develop and maintain technical documentation and user manuals.
Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
Implement ServiceNow best practices
Conduct training sessions for end-users and stakeholders.
Support testing teams for validation of Test cases and UAT
Required Skills
Experience in ServiceNow development and administration ServiceNow.
Strong understanding of IT Service Management (ITSM) processes and best practices.
Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
Experience in Agile concepts, development, and testing methodology
Experience in Hardware and Software Asset Management (HAM, SAM) modules
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment
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