Tier II Network Application Support Tech

Overview:
As the Operations TIER II Technician you will be responsible for performing Tier II application, network, equipment and systems oversight for an emerging DoD and Intelligence Community communications system for our DISA customer.  This position will be located in Mechanicsburg, PA. Your primary tasks will include hands on application, network and systems management, administration, and advanced architecture troubleshooting as part of a team of contract and government engineering professionals.  You will be responsible for solving basic technical problems, resolving issues directly with a high volume of community customers, investigating issues, and elevating as necessary. In addition, your tasks may include software repair and the application of various diagnostic tools and testing. You are a promising candidate if you demonstrate you hold a successful track record supporting hundreds of users, large scale network and communications systems, and have superior problem-solving skills within a 24x7 environment.  The position requires a Secret level clearance to start with and we will upgrade to Top Secret once on the contract.

Since 2006, Intelligent Waves has delivered mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network engineering, software development, and platform mission support. Always ready. Anytime. Anywhere. Any domain.

Location: Mechanicsburg, PA

Shift: 1st Shift - 6AM - 4PM (Sunday - Wednesday)

Clearance: This position requires a Secret level security clearance with DOD

Employees are required to follow all company and customer site COVID-19 protocols.

 

Responsibilities:
Roles and Responsibilities include but are not limited to:

Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone

Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks

Interacting in a technical team environment with software, network and systems engineers

Identifying documenting, tracking and escalating issues to the Tier III support group as necessary

Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting

Providing assistance with large scale system and architecture implementation and operational support

Diagnosing system issues and fault isolation

Performing other duties as assigned

Shift rotation is required

Qualifications:
Qualifications: 

Experience with web-based technologies, Linux/Unix operating systems and generating DB queues

Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls

Must have demonstrated rigorous troubleshooting skills on a large systems

Active Secret level clearance required with an upgrade to Top Secret once on the contract.

 

Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU. Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, paid PTO leave and, life & disability packages. We also invest in our employees' futures by providing a contribution with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more.

 

Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with active Secret or higher level security clearances.

 

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.

 

As an Affirmative Action and Equal Opportunity Employer, IW is committed to the full inclusion of all qualified candidates and current employees. As part of this commitment, IW will ensure that those in need are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

 

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