Network Engineer with Fault Isolation

Role: Network Engineer with Fault Isolation & Management exp

Location: Plano, TX

Position Type: Full Time

Candidate should have CCNP or CCIE Certification,

Position Summary

The Fault Isolation & Management Engineer, Transport, Wireless NOC will be supporting DISH Wireless 24/7 Network Operations Center. The Fault Isolation & Management (FIM) Engineer will monitor the Transport Network, proving next level troubleshooting of Networking & Transport incident tickets. The FIM Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Advanced Operations or Engineering when necessary. A successful FIM Engineer will be supporting the end-to-end troubleshooting of the entire platform, and guidance for Network Surveillance Engineers. The FIM team will quickly analyze service and system issues, determine corrective actions and implement to restore services, provide analytical and continued support of advanced Network issues. This position will be required to escalate complex issues to our Advanced Operations team, and will determine root-causes for failure and develop corrective actions.

Responsibilities

Own responsibility for end-to-end monitoring of the Transport EMS s & observability tools

Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool

Own responsibility of Market chat groups, initial troubleshooting & necessary support

Support site monitoring/health checks following maintenance activities (CR s)

Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.

Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.

Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.

Manage outage and emergencies, including the agreed assurance KPI s & SLA.

Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.

Assist in driving resolutions for Fiber providers (Telecommunication, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.

Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP s & templates

Responsible to ensure the Open Incident backlog is at optimum levels

Maintain the National Level Availability > 99.50%.

Manage internal, external and customer incident escalations and follow-ups as well as process adherence.

Own responsibility for providing next level support for Network Surveillance teams.

Own responsibility for providing knowledge transfers for Network Surveillance teams.

Manage chronic problems with respective Transport (Telecommunication, Zayo, etc.) & Network (Cisco, Palo Alto, etc.)

Skills, Experience and Requirements

Bachelor/Master's degree or equivalent.

Minimum of 5-7 years' of telecom/Networking experience.

Experience managing 4G/5G NOC shift environments and troubleshooting activities.

Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions

Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, Lumen, Zayo, Everstream etc.

Strong understanding of BGP and ISIS routing protocols

Strong understanding of SR-MPLS, and L2/L3VPN technologies.

Good understanding of Transport technologies & OSI reference model

Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.

Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).

Motivated to grasp higher-level technology issues and troubleshoot to resolution.

Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.

Reliable, open and capable of working with minimum supervision.

Flexible, analytical thinker.

Enthusiastic and keen to learn new technologies and approaches.

Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.

Focused on being detail-oriented with strong organization skills.

Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.

We, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and *.

We services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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