Vendor Performance Support Analyst (Hybrid - Onsite and Remote)

New Ways of Work: This position has been segmented as hybrid meaning the work is a combination of 3 days onsite In Rosemont, IL (Tuesday, Wednesday, Thursday) and 2 days remotely (Monday, and Friday) as defined by the role segmentation.

RESPONSIBILITIES  

Leverage analytical mindset to identify trends, deviations, obstacles and opportunities – working directly with vendors to implement continuous improvement and coach on complex issues.

On an ongoing basis, review orders and vendor performance metrics – engaging in vendor outreach to address complex issues and gather feedback to Order Operations Team

Missing tracking information from orders – vendor email outreach to correct, open help desk tickets if needed

After vendors/items have been identified for state regulations - vendor email outreach for verification/ certification, or obtain item files for items that do not meet legal criteria

Create project trackers ie: Customer PO on label outreach, VDI training outreach, Legislation outreach

Training follow up – vendor email outreach with any docs needed

Update Packaging Cost Template – Monthly for Merchant Team to complete with new vendors added

SUPERVISION:

None

RELATIONSHIPS

Internal: Operations Team, Direct Merchandising Team, Onboarding, Compliance Working Group, EDI Support Team

External: Works closely with vendors, suppliers, contractors and 3rd party consultants

WORK ENVIRONMENT

Hybrid: This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.

MINIMUM QUALIFICATIONS

4 years minimum applicable experience required.  Intermediate excel proficiency.  Prior food service or vendor management a plus.  Any background in operational training/coaching would also be relevant.

Detailed record keeping and tracking with the ability to assert an analytical mindset to identify opportunities for continuous improvement and implement corresponding actions.

Strong written and verbal communication skills

Excellent interpersonal and conflict resolution skills and experience

Intermediate proficiency in excel and power point

Strong attention to detail and a high level of data accuracy in reporting and follow up

Ability to create training materials and conduct training through Teams preferred

Work in both a managed and independent manner

EDUCATION

Bachelors degree preferred, Business focus ideal; comparable experience in vendor management or customer service is considered

PREFERRED QUALIFICATIONS

List the preferred qualifications for the position.

PHYSICAL QUALIFICATIONS

Standard required physical activities including length of time performing each activity.

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