SAP Business Process Expert SD/GTS/CS

Company:  INFICON
Location: Syracuse
Closing Date: 28/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description

Position Overview: 

We are seeking an experienced Business Process Expert for SAP Sales, Customer Service, Customs to join our team and play a key role in advancing our SAP systems and processes. As a Business Process Expert for SAP, you will be accountable for evaluating, testing, and improving business processes within the SAP SD/CS/GTS modules. You will collaborate closely with various stakeholders to comprehend their requirements, identify opportunities for optimization, leverage SAP top practices to streamline workflows, and work with the SAP CC Team for implementation. The ideal candidate will have a background in SAP (Sales, Customer Service, Customs), process improvement methodologies, testing and a track record of successful SAP implementations. 

?Responsibilities: 

Support sales processes, customer service, and customs clearance processes, such as handling customer orders, shipping processes, invoicing processes, transport management, customer returns, service contracts, customs clearance, etc.

Implement process improvements within SAP using industry top practices and SAP functionality. 

Work closely with internal and external SAP functional consultants and developers to configure and customize SAP solutions to meet business requirements. 

Develop and maintain SAP process documentation, including process flows, procedures, and training materials. 

Provide training and aid to end-users on new SAP processes and functionality. 

Assist in measuring the effectiveness of implemented SAP process improvements, and help making adjustments as necessary to achieve desired outcomes. 

Act as a subject matter expert on SAP SD/CS/GTS business processes, providing guidance to stakeholders as needed. 

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