Network/Operations - Technical Support - Sr Technical Support - Sr

Job Description: Responsibilities:

Technical Support...

Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.

Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.

Install, configure and maintain operating systems, software applications and peripheral devices.

User Assistance...

Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.

Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.

Documentation and Knowledge Sharing...

Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.

Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.

Continues Learning...

Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions

Qualifications and Skills:

High School Diploma, GED or equivalent certification

Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous

Strong problem-solving skills

Excellent communication and interpersonal skills

Patience and ability to convey technical information to non technical users

Understanding of cabling (testing, running, repairing)

Flexibility to perform after-hours project work

Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)

Knowledge of hardware components and basic networking concepts

Ability to work independently and as part of a team

Preferred Qualifications:

Bachelor’s Degree

5+ years of experience as an IT Professional

2+ years of experience using Google Suite

Reason For Request: