Lab Support Analyst

PAY: $28-33/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. 

This is an onsite role in Rahway, NJ

W2 Candidates only.

This is a contract to hire role after 3 months.

Responsibilities:

Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation

Implement customer specified benchtop computing design and processes

Administer and assures connectivity of customer’s Windows based platform

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

Manage On-boarding, retirement, and relocation of equipment

Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensure adherence to client’s corporate policies through periodic reporting and compliance programs

Act as the technical support contact for instrument vendor

Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams

Provide technical support for new system validations and change management efforts

Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

Basic Qualifications:

Bachelor’s Degree with two plus years of technical experience OR Associates Degree with three plus years of technical experience OR High School Diploma or equivalent with five plus years of technical experience

Technical Skills: IPv4 networking, file and folder permissions, local policies, windows configuration (settings/firewall/etc.).

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Experience with technologies including Microsoft Office, networking, remote computing and backup systems.

Experience with scientific instrumentation

Experience in Life Science environment or experience in a validated environment or experience working in GxP, ISO, and FDA compliant facilities highly preferred.

Who We Are:

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

4505 Woodland Corporate Blvd, Tampa, FL 33614

“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”