Company:
Bonobos
Location: New York County
Closing Date: 17/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before.
The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.
Location Name:
New York Office
Responsibilities and Qualifications:
Bonobos is seeking a Systems Support Analyst to be responsible for user adoption and designing of project plans related to align with Express and Bonobos business and technology strategies. This role will draw upon their vast experience in application usage with specific knowledge of business processes and strategic goals. This individual will work across multiple platforms, collaborating with business partners, drive future projects and support associates with an eye to the future. Strong communication skills are essential, as this role will collaborate with senior business leaders, technology leaders and peers. The person who fills this role is a willing collaborator seeking to drive user adoption. This position will work with many technology solutions across the organization. The position will guide stakeholders through business process changes, use of applications, and drive to delivery. This position must be willing to put themselves in other team members' shoes to understand their day-to-day activities and communicate effectively how it can be completed in different applications.
KEY RESPONSIBILITIES
Collaborate with stakeholders to define application expectations and functional requirements
Design, test, and implement the standards and configuration aligning with end user requirements
Facilitate and lead training related to the rollout of new functionality or applications
Accountable for ensuring the delivery of solutions for current and future organizational needs
Communicate project status, details, timelines, project roadblocks and available resources
Accountable for project roadmap plan and timelines including any blockers
Participate in new project idealization, prioritization and business requirement gathering
Implement system operational best practices that can be scaled as the business grows and develops by developing mechanisms, user acceptance testing (UAT) and tools to roll out these best practices
Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices
Partnering with technology teams and business partners to understand needs and develop product strategies, standards, and documentation
Research and recommends opportunities to adopt new technology and design patterns
Able to engage and provide business process understanding across cross functional disciplines
Coordinate with cross functional teams and vendors to assist in resolving issues
Develop and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements
Enable expanded use procure-to-pay system
Respond to requests for recurring and ad hoc reports, saved searches and simplify the reporting process
Coach and mentor technology associates
REQUIRED EXPERIENCE & QUALIFICATIONS
Bachelor’s degree in Technology or an equivalent combination of course work and job experience
5+ years of experience in business administration, information systems, operations, ERP, or analytical role
Familiarity with cloud software like Anaplan, NetSuite (ERP), BeProduct (PLM), SPS Commerce, Snowflake Workday(HRIS) and Okta
Possesses project management skills and the ability to manage team collaboration tools like JIRA, Confluence, Google Drive and SharePoint
Advanced Excel skills with basic knowledge of SQL and willingness to learn data modeling
Strong understanding of retail and ecommerce business operation processes
Experience developing and maintaining business documentation and capability to translate technical or business requirements
Ability to take business analysis and complex projects from concept to completion and make the results accessible and relevant to business users of all levels
Possesses strong analytical, troubleshooting and problem-solving skills in order to identify issues and resolving them in a timely manner and always looking to improve systems that are already in place
Experience working with on-site and off-site teams, coordinating work, expectations, and delivery
CRITICAL SKILLS & ATTRIBUTES
Executes with limited to no supervision; self-motivated and self-directed
Possesses and demonstrates curiosity and has willingness to learn new technologies
Demonstrates excellent communication skills to both technical and non-technical personnel
Has excellent attention to detail and organizational skills
Ability to clearly articulate and drive alignment across multiple teams and departments
Ability to work in a fast-paced environment while managing multiple responsibilities
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range:
$94,900 - $134,900
Closing:
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before.
The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.
Location Name:
New York Office
Responsibilities and Qualifications:
Bonobos is seeking a Systems Support Analyst to be responsible for user adoption and designing of project plans related to align with Express and Bonobos business and technology strategies. This role will draw upon their vast experience in application usage with specific knowledge of business processes and strategic goals. This individual will work across multiple platforms, collaborating with business partners, drive future projects and support associates with an eye to the future. Strong communication skills are essential, as this role will collaborate with senior business leaders, technology leaders and peers. The person who fills this role is a willing collaborator seeking to drive user adoption. This position will work with many technology solutions across the organization. The position will guide stakeholders through business process changes, use of applications, and drive to delivery. This position must be willing to put themselves in other team members' shoes to understand their day-to-day activities and communicate effectively how it can be completed in different applications.
KEY RESPONSIBILITIES
Collaborate with stakeholders to define application expectations and functional requirements
Design, test, and implement the standards and configuration aligning with end user requirements
Facilitate and lead training related to the rollout of new functionality or applications
Accountable for ensuring the delivery of solutions for current and future organizational needs
Communicate project status, details, timelines, project roadblocks and available resources
Accountable for project roadmap plan and timelines including any blockers
Participate in new project idealization, prioritization and business requirement gathering
Implement system operational best practices that can be scaled as the business grows and develops by developing mechanisms, user acceptance testing (UAT) and tools to roll out these best practices
Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices
Partnering with technology teams and business partners to understand needs and develop product strategies, standards, and documentation
Research and recommends opportunities to adopt new technology and design patterns
Able to engage and provide business process understanding across cross functional disciplines
Coordinate with cross functional teams and vendors to assist in resolving issues
Develop and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements
Enable expanded use procure-to-pay system
Respond to requests for recurring and ad hoc reports, saved searches and simplify the reporting process
Coach and mentor technology associates
REQUIRED EXPERIENCE & QUALIFICATIONS
Bachelor’s degree in Technology or an equivalent combination of course work and job experience
5+ years of experience in business administration, information systems, operations, ERP, or analytical role
Familiarity with cloud software like Anaplan, NetSuite (ERP), BeProduct (PLM), SPS Commerce, Snowflake Workday(HRIS) and Okta
Possesses project management skills and the ability to manage team collaboration tools like JIRA, Confluence, Google Drive and SharePoint
Advanced Excel skills with basic knowledge of SQL and willingness to learn data modeling
Strong understanding of retail and ecommerce business operation processes
Experience developing and maintaining business documentation and capability to translate technical or business requirements
Ability to take business analysis and complex projects from concept to completion and make the results accessible and relevant to business users of all levels
Possesses strong analytical, troubleshooting and problem-solving skills in order to identify issues and resolving them in a timely manner and always looking to improve systems that are already in place
Experience working with on-site and off-site teams, coordinating work, expectations, and delivery
CRITICAL SKILLS & ATTRIBUTES
Executes with limited to no supervision; self-motivated and self-directed
Possesses and demonstrates curiosity and has willingness to learn new technologies
Demonstrates excellent communication skills to both technical and non-technical personnel
Has excellent attention to detail and organizational skills
Ability to clearly articulate and drive alignment across multiple teams and departments
Ability to work in a fast-paced environment while managing multiple responsibilities
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range:
$94,900 - $134,900
Closing:
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
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