Operations Analyst I

Summary:

An exciting opportunity to be a part of the client’s Finance and Revenue Operations Team. The Global Support Contract Specialist role provides Quote-to-Cash expertise and guidance to our Account Executives within the Small Medium & Commercial business units globally. This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes comply to revenue & company policy. The role requires a strong understanding of internal quote-to-cash systems as well as ESMB business practices. Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy. They must also be extremely detailed, solution-oriented, and be able to clearly communicate to globally diverse stakeholders.

 

Responsibilities Include:

Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.

Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues

Create and modify quotes as required

Ensure compliance with all company policies and responsible for SOX compliance

Train Sales and in particular less experienced AE’s and facilitate cross-training among the team

Contributes ideas and innovations to improve upon existing systems, work processes and procedures

Create and update internal departmental Policies

Provide subject matter expertise on projects within Sales Operations

Review submitted contract and order forms for completeness, accuracy, and conformance to Order Acceptance policy

Assist with onboarding of new team members

Work with Sales and Collections to assist resolution to customer billing investigations and disputes

Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis

Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base

Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

 

Required Skills/Experience:

Bachelors degree or equivalent combination of education and experience

1-2 years minimum customer order management, sales operations, or sales/customer support experience

Contract structuring and Commission Calculation experience

 

Desired Skills/Experience:

Demonstrated participation in process improvement initiatives and/or project management experience

Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly

Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative

Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment

Extreme attention to detail

Ability to clearly articulate case resolutions and actions required by Account Executives

Thrives in a team environment

Able to use Microsoft suite of tools effectively

Demonstrated initiative

Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution

Ability to work independently

 

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

 

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

 

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process.  AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

 

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