Epic System Administrator 4 - Client Services - FT - Day - Hybrid

Overview:
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only , and American College of Surgeons-verified , and . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit

Responsibilities:
Position Summary:

Incumbent provides expert level systems administration and technical support for the Epic EHR (Electronic Medical Record) and its ancillary services. Participates in an array of projects related to Epic system functionality and integrations. Utilizes knowledge of Epic, Infrastructure, and Client Systems to provide guidance and expertise in managing the non-hosted portion of Epic as well as Epic as it relates to End User Computing. Selects methods, techniques, and evaluation criteria to obtain results. Gives presentations to associated team and other technical units.

Qualifications:
Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our and .

Required Qualifications:

Thorough understanding of infrastructure management including but not limited to: Active Directory, Group Policies, Hypervisor platforms, remote application deployment, and incident management.

Technical understanding of both wired and wireless networking, including: DNS, DHCP, TCP/IP, VPN, Ethernet/802.3, and Wireless/802.11

Some knowledge of clinical systems such as patient registration, patient accounting, EMRs, or electronic medication administration

Must possess the skill, knowledge and abilities essential to the successful performance of assigned duties

Must carry a pager/phone and provide on-call support for IT related issues

Must be willing and able to work occasional weekends and evenings as needed

Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system

Familiar with scripting and programming languages

Extensive understanding of the full Microsoft 365 Suite

Extensive knowledge of Client Management Software technologies such as SCCM or Altiris.

Excellent written and verbal communication skills in English

Excellent written and verbal communication skills for effective customer service, documentation, and communication with vendors

Epic ECSA 102 Certification required w/in 12 months of start date

ECSA 101 Certification is required w/in 6 months of hire date. Including 3rd party certification.

Demonstrates customer service skills appropriate to the job

Bachelor's degree or equivalent experience with emphasis on information systems, business administration, or healthcare related field with course work in systems analysis and development.

Ability to provide high level support for the client computing environment requiring a comprehensive knowledge of PC/Apple Desktops, Laptops, peripherals, software, operating systems, email systems, network connectivity, thin client/terminal technologies, and printing services

Ability to maintain a work pace appropriate to the workload

Ability to interact with SQL relational databases at a programmatic level

Ability to independently solve technical issues

5 years of experience in system administration

Preferred Qualifications:

Working knowledge of application virtualization and user experience/profile abstraction.

Working knowledge of Virtual Desktop technologies such as VMware View.

Working knowledge of Thin client and other terminal related technologies

Working knowledge of Citrix related technologies

Network +

Microsoft Azure Certification (Associate or Expert) Security + or CISSP

MCSE Certification

ITIL Certification

 

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan

Legal Right to Work in the United States

Vaccination Policies

Smoking and Tobacco Policy

Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act

E-Verify

Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page:

Closing Statement:

The University of California, Irvine is an . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC .

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at (phone number removed), Monday - Friday from 8:30 a.m. - 5:00 p.m.