echno Functional Business Analyst

Role: Techno – Functional Business Analyst

Location: Charlotte NC (Fully Onsite)

Duration: Long Term Contract

Must Have:

1. IVR System must

2. Telecom background must

3. Billing systems (e.g. Amdocs, CSG etc.)

4. Conversation AI is a plus

• Expertise in IVR systems and Conversational AI platform

• BRDs, functional specs, user stories, Experience with system

• Integration involving telecom platforms (e.g., billing systems, BSS, CRM

• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.

• Proficiency in creating business documentation such as BRDs, functional specs, and process flows