Company:
Akraya, Inc.
Location: Vernon Hills
Closing Date: 24/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Primary Skills:Technical Support (Intermediate), Problem Solving (Advanced), Communication (Expert), Organizational Skills (Intermediate), Adaptability (Advanced).
Contract Type: W2 Only
Duration: 5+ Months with Possible Extension
Location: #LI-Remote
Pay Range: $22 - $27 per hour on W2
#LP
Job Summary:
We are seeking a Service Desk Operations Analyst for a 100% REMOTE role, offering an engaging work environment that promises diversity and challenges, and the opportunity for career growth. The ideal candidate will understand and deliver Managed Service offerings, provide top-level technical support within defined service level agreements, and ensure effective communication with internal and external customers. This role demands a meticulous individual with a knack for problem-solving, technical change implementation, and an unwavering commitment to customer service.
Key Responsibilities:
Delivering Managed Service offerings as outlined and ensuring top-level technical support including problem resolution and technical change implementation.
Maintaining effective and detailed communication with clients through various mediums.
Providing 24 x 7 support to critical systems, ensuring system availability objectives are met.
Taking ownership of incidents/requests and driving them to resolution while documenting and tracking troubleshooting steps.
Offering guidance and support to less experienced team members, contributing to a culture of continuous learning and improvement.
Must-Have Skills:
Deep understanding of technical support and problem-solving within a service level agreement framework.
Excellent communication skills, capable of articulating complex solutions clearly and concisely.
Strong organizational and analytical skills, able to manage multiple priorities simultaneously.
Industry Experience:
Experience in IT and specifically in a network operations center or similar environment would be highly beneficial.
This role is designed for those who excel in fast-paced, dynamic environments and are eager to demonstrate their technical prowess and customer service skills on a daily basis. With a focus on fostering advanced problem-solving, communication, and organizational abilities, our Service Desk Operations Analyst will play a crucial role in maintaining and enhancing our service delivery standards.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: W2 Only
Duration: 5+ Months with Possible Extension
Location: #LI-Remote
Pay Range: $22 - $27 per hour on W2
#LP
Job Summary:
We are seeking a Service Desk Operations Analyst for a 100% REMOTE role, offering an engaging work environment that promises diversity and challenges, and the opportunity for career growth. The ideal candidate will understand and deliver Managed Service offerings, provide top-level technical support within defined service level agreements, and ensure effective communication with internal and external customers. This role demands a meticulous individual with a knack for problem-solving, technical change implementation, and an unwavering commitment to customer service.
Key Responsibilities:
Delivering Managed Service offerings as outlined and ensuring top-level technical support including problem resolution and technical change implementation.
Maintaining effective and detailed communication with clients through various mediums.
Providing 24 x 7 support to critical systems, ensuring system availability objectives are met.
Taking ownership of incidents/requests and driving them to resolution while documenting and tracking troubleshooting steps.
Offering guidance and support to less experienced team members, contributing to a culture of continuous learning and improvement.
Must-Have Skills:
Deep understanding of technical support and problem-solving within a service level agreement framework.
Excellent communication skills, capable of articulating complex solutions clearly and concisely.
Strong organizational and analytical skills, able to manage multiple priorities simultaneously.
Industry Experience:
Experience in IT and specifically in a network operations center or similar environment would be highly beneficial.
This role is designed for those who excel in fast-paced, dynamic environments and are eager to demonstrate their technical prowess and customer service skills on a daily basis. With a focus on fostering advanced problem-solving, communication, and organizational abilities, our Service Desk Operations Analyst will play a crucial role in maintaining and enhancing our service delivery standards.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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