Sr. Technical Support Analyst

Genesis10 is seeking a Sr. Technical Support Analyst for a contract with our client in Lisle, IL. Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed. Prefers candidates that are local to the area.

Job Description:

Working with dealers on the phone thru the International case management system.. Dealer submits a case file and agents help them thru the repair. This consultant is an expert that helps them fix the issue with the dealer on a daily basis. Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by client.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team. We unsureall all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.

This position supports International Dealer Technicians and Body Builders. MUST have solid diesel experience as well as customer service.

Key Responsibilities:

Tech Services support members support international dealers and body builders provide repair and diagnostic support

Provide publications feedback to our publication's teams

Escalate trending failure modes to Service Engineering

Support new product launches

Future travel to dealer locations is a possibility

Required Basic Qualifications:

Bachelor's degree

At least 2 years of field service engineering, automotive service or truck service experience

OR

Master's degree

OR

At least 4 years of field service engineering, automotive service or truck service experience

Additional Requirements

Qualified candidates, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

MS Office

Excellent written and verbal communication skills

Class 8 Truck experience

Critical thinking and problem solving

Compensation:

Hourly W2 pay rate $31-$36/Hour

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Genesis(phone number removed)