Technical Desktop Support Specialist (Product Specialist) :: Philadelphia, PA (Onsite)

Ark Solutions Inc is looking for Technical Desktop Support Specialist (Product Specialist)!

Position: Technical Desktop Support Specialist (Product Specialist)

Location: Philadelphia, PA (Onsite)

Duration: 7+ Months and possibility of extension

Description:

This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals.

This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees.

 

The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.

This position is responsible for serving as a technical expert for all Incident Management tickets associated Support within the Department. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the network within the Office building and other surrounding field offices.

This position serves as an expert in the following assistive technology software, JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.

Day-to-day Responsibilities:

Technical expertise in incident and change management (ServiceNow)

Technical expertise in assistive technology software and hardware

Technical knowledge in workstation deployments and installation

Expert knowledge with MS products and troubleshooting skills

Performs hardware and software diagnostics

Performs physical installation of IT equipment

Excellent communication skills and assists customers to resolve issues

Assist remote IT support teams

 

Skills
Required / Desired
Experience

Experience in assistive technology hardware and software
Required
2 Years

Experience in desktop and user end support
Required
5 Years

Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activities
Required
 

Strong team player- collaborates well with others to solve problems and actively incorporates input from various sources
Required
 

Demonstrated customer focus, building strong customer relationships
Required
 

Challenge oriented- actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
Required