Business Systems Analyst - Remote

Job Description

Application Configuration:

Configure and customize Salesforce, Jira, Zendesk, and other relevant applications to meet the specific needs of our business processes.

Collaborate with cross-functional teams to understand requirements and translate them into effective system configurations.

Scripting and Automation:

Develop and maintain scripts to automate repetitive tasks and enhance the efficiency of workflows.

Implement automation solutions, like Zapier, to streamline processes and reduce manual intervention.

Optimization:

Continuously analyze and optimize process performance to ensure maximum efficiency.

Data Analysis:

Utilize data-driven insights to identify opportunities for process improvement.

Work with stakeholders to gather and analyze data, providing actionable recommendations for workflow enhancements.

Collaboration:

Collaborate with IT, sales, customer support, and other teams to understand their unique requirements and challenges.

Act as a liaison between technical and non-technical teams to ensure seamless integration of applications into daily operations.

Documentation:

Maintain comprehensive documentation of configurations, scripts, and processes to facilitate knowledge transfer and ensure system stability.

Training and Support:

Provide training and support to end-users on application functionality and best practices.

Troubleshoot and resolve issues related to application configuration and optimization.