IT Support Specialist

Company:  Apollo Technology Solutions LLC
Location: Atlanta
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: IT Support Specialist

Duration: 8 Months

Location: Atlanta, GA

Interview Type: Either Web Cam or In Person

Work Arrangement: Onsite

Note:

Must be local to Atlanta.

Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely.

Job Description:

Will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. Extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.

Objectives of this role Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT tasks and system improvements

Enable faster and smarter business processes and employee productivity Research and evaluate emerging technologies, hardware, and software Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities:

Install, configure, and support workstation software, hardware, printers, and phones

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly Implement applications and software upgrades and troubleshoot any performance issues

Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications:

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Required/Desired Skills:

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

Active Directory

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