Company:
Smart Gauge Staffing LLC
Location: Richmond
Closing Date: 23/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Opportunity: Technical Support Analyst 2
We are seeking a dedicated and experienced Technical Support Analyst to join our team in Richmond, VA. This role is essential in providing consultative and technical support services to ensure timely problem resolution, system/data access, and optimal system performance. This is an on-site position requiring four days a week in the office.
Job Details:
Duration: Expected duration until March 23, 2025, with a possible extension.
Location: Richmond, VA (On-site 4 days a week)
Parking: Not provided for contractors
Interview Type: Web Cam Interview Only
Responsibilities:
Act as the first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support to the Help Desk for field, faculty, and staff as needed.
Accurately document request history and work in the Help Desk Ticketing System, including documentation of efforts through ticketing and inventory management systems.
Installation, configuration, and maintenance of desktop and laptop computer hardware and software for faculty and staff.
Triage and route advanced second and third-tier requests to the appropriate technical personnel.
Provide timely resolution of problems or escalate on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineering, and application development.
Required Skills and Experience:
Ability to diagnose and resolve technical issues efficiently, including analytical skills to evaluate problems and implement effective solutions (3+ years).
Ability to explain technical concepts in simple terms to non-technical users (3+ years).
Strong focus on customer service, essential for interacting with users who may be frustrated or anxious (3+ years).
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now (3+ years).
Ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions (3+ years).
Experience with Microsoft Office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer (3+ years).
Proficiency in various operating systems (Windows, macOS, Linux) and understanding of network fundamentals (TCP/IP, DNS, DHCP) (3+ years).
Global Candidate Requirements:
The role requires the candidate to be on-site 4 days a week, and parking is not provided for contractors. If selected, the candidate must agree to this arrangement.
If you are a motivated individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity in Richmond, VA.
Job Opportunity: Technical Support Analyst 2
We are seeking a dedicated and experienced Technical Support Analyst to join our team in Richmond, VA. This role is essential in providing consultative and technical support services to ensure timely problem resolution, system/data access, and optimal system performance. This is an on-site position requiring four days a week in the office.
Job Details:
Duration: Expected duration until March 23, 2025, with a possible extension.
Location: Richmond, VA (On-site 4 days a week)
Parking: Not provided for contractors
Interview Type: Web Cam Interview Only
Responsibilities:
Act as the first point of contact for providing technical support to all areas within the organization.
Provide telephone, walk-in, and e-mail support to the Help Desk for field, faculty, and staff as needed.
Accurately document request history and work in the Help Desk Ticketing System, including documentation of efforts through ticketing and inventory management systems.
Installation, configuration, and maintenance of desktop and laptop computer hardware and software for faculty and staff.
Triage and route advanced second and third-tier requests to the appropriate technical personnel.
Provide timely resolution of problems or escalate on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineering, and application development.
Required Skills and Experience:
Ability to diagnose and resolve technical issues efficiently, including analytical skills to evaluate problems and implement effective solutions (3+ years).
Ability to explain technical concepts in simple terms to non-technical users (3+ years).
Strong focus on customer service, essential for interacting with users who may be frustrated or anxious (3+ years).
Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now (3+ years).
Ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions (3+ years).
Experience with Microsoft Office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer (3+ years).
Proficiency in various operating systems (Windows, macOS, Linux) and understanding of network fundamentals (TCP/IP, DNS, DHCP) (3+ years).
Global Candidate Requirements:
The role requires the candidate to be on-site 4 days a week, and parking is not provided for contractors. If selected, the candidate must agree to this arrangement.
If you are a motivated individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity in Richmond, VA.
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