Company:
Cricut
Location: South Jordan
Closing Date: 16/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The Systems Administrator – Customer Success Platforms will serve as the primary expert and manager for our customer success software, Zendesk and Zoom. This role is focused on the ongoing development, customization, and administration of the platform to support the needs of our customer technologies team. The ideal candidate will have extensive experience in software administration for Zendesk, Zoom, Salesforce or similar customer success platforms.. Experience working with enterprise-level organizations and large customer success teams is highly desirable
Key Responsibilities:
Platform Management and Optimization: Serve as the primary administrator for Zendesk, Zoom, and other customer success tools. This includes configuring user permissions, managing workflows, and ensuring system reliability.
Customization and Development: Tailor the platforms to align with Cricut’s customer success strategies, creating automations, custom workflows, and integrating additional systems like Salesforce and Slack.
Support and Training: Provide ongoing support to the customer success team, including troubleshooting issues, developing training materials, and conducting user workshops to ensure efficient use of the platforms.
Data Reporting and Insights: Leverage, manage and enhance dashboards to monitor system performance and customer service metrics. Use data-driven insights to suggest improvements and enhance the customer experience.
System Integration and Automation: If-needed, liaise with IT, vendors and development teams to integrate customer success platforms with other internal systems, ensuring a seamless experience across various touchpoints.
Vendor and Stakeholder Interaction: Coordinate with platform vendors for issue resolution and feature requests, and liaise with internal stakeholders to ensure systems are meeting operational needs.
Security and Compliance: Maintain compliance with internal and external security and privacy regulations (such as GDPR and CCPA), and ensure systems and data are used securely and within guidelines.
The Systems Administrator – Customer Success Platforms will serve as the primary expert and manager for our customer success software, Zendesk and Zoom. This role is focused on the ongoing development, customization, and administration of the platform to support the needs of our customer technologies team. The ideal candidate will have extensive experience in software administration for Zendesk, Zoom, Salesforce or similar customer success platforms.. Experience working with enterprise-level organizations and large customer success teams is highly desirable
Key Responsibilities:
Platform Management and Optimization: Serve as the primary administrator for Zendesk, Zoom, and other customer success tools. This includes configuring user permissions, managing workflows, and ensuring system reliability.
Customization and Development: Tailor the platforms to align with Cricut’s customer success strategies, creating automations, custom workflows, and integrating additional systems like Salesforce and Slack.
Support and Training: Provide ongoing support to the customer success team, including troubleshooting issues, developing training materials, and conducting user workshops to ensure efficient use of the platforms.
Data Reporting and Insights: Leverage, manage and enhance dashboards to monitor system performance and customer service metrics. Use data-driven insights to suggest improvements and enhance the customer experience.
System Integration and Automation: If-needed, liaise with IT, vendors and development teams to integrate customer success platforms with other internal systems, ensuring a seamless experience across various touchpoints.
Vendor and Stakeholder Interaction: Coordinate with platform vendors for issue resolution and feature requests, and liaise with internal stakeholders to ensure systems are meeting operational needs.
Security and Compliance: Maintain compliance with internal and external security and privacy regulations (such as GDPR and CCPA), and ensure systems and data are used securely and within guidelines.
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