Technical Support - Sr

Job Description: Vulnerability Support Specialist

General Responsibilities:
Proactively/reactively remediate software vulnerabilities
Manage vulnerability incidents from start to completion
Read and interpret vulnerability technical documentation
Research and develop solutions to new and evolving vulnerabilities
Anticipate the needs of clients and acts accordingly
Support the identification of trends in incidents and help to identify solutions and reduce incidents
Document steps taken towards resolutions in incident tracking system
Work with groups across IT to test new software and provide feedback
Operate well in a team setting
Adaptable to additional responsibilities/opportunities inside and outside the vulnerability remediation support operation
Provide virtual/remote support for projects and other support teams where needed

General Qualifications:
Associate's Degree in fields such as Computer Science, Information Systems, and Engineering or equivalent certification or military experience
1+ years field services work experience
Proficient with all versions of MS Windows and Mac O/S
Proficient with GSuite Application
Proven experience working with customers or end users
Ability to work with customers in a virtual/remote setting and offer clear and concise communications

Preferred Qualifications:
Client (MCP or MCSE), ITIL, or A+ certifications
Understanding of or experience with diagnostic tools
Utilization of remote control and other desktop support tools for problem resolution
Knowledge of LAN and WAN equipment, general networking knowledge, TCP/IP and awareness of security
Scripting abilities a+
Reason For Request: