Company:
Diverse Lynx
Location: Arkansas City
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Role: SAP L1 Support SAP MM
Type: Contract
Contract Duration: 6 months
Work Location: Arkansas City, KS, 67005
Hourly Pay Rate: Market Standard
Key Tasks:
1) Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Share and document knowledge through creation of WIKI entries and Knowledge Base articles
2) Additional Tasks
Participate in weekend support/ 24x7 support activities.
Report errors to development organizations.
Participate in Knowledge Management (WIKI content, Knowledge Base Articles).
3) Support Without Incidents
Participate in projects aimed at achieving the organizational vision.
Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer.
Behaviors:
Ownership
Take ownership of the decisions you make.
Accountability
Be accountable for the actions you take.
Responsibility
Take responsibility for the end results or outcomes.
EDUCATION:
University degree or College diploma program in Computer Science, Business and Technology, or related areas.
Equivalent professional experience will be considered.
SKILLS AND COMPETENCIES Required:
Excellent diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Solid understanding of Internet technologies
Familiarity with general business terms and processes
Excellent English communication skills (written and oral)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Type: Contract
Contract Duration: 6 months
Work Location: Arkansas City, KS, 67005
Hourly Pay Rate: Market Standard
Key Tasks:
1) Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Share and document knowledge through creation of WIKI entries and Knowledge Base articles
2) Additional Tasks
Participate in weekend support/ 24x7 support activities.
Report errors to development organizations.
Participate in Knowledge Management (WIKI content, Knowledge Base Articles).
3) Support Without Incidents
Participate in projects aimed at achieving the organizational vision.
Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer.
Behaviors:
Ownership
Take ownership of the decisions you make.
Accountability
Be accountable for the actions you take.
Responsibility
Take responsibility for the end results or outcomes.
EDUCATION:
University degree or College diploma program in Computer Science, Business and Technology, or related areas.
Equivalent professional experience will be considered.
SKILLS AND COMPETENCIES Required:
Excellent diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
Solid understanding of Internet technologies
Familiarity with general business terms and processes
Excellent English communication skills (written and oral)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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