Company:
The Walsh Group
Location: Chicago
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
The Walsh Group is seeking a Sr. IT Support Specialist in our Chicago, IL office.
Sr. IT Support Specialist is responsible for providing high quality technology support solutions to users via phone, support desk tickets or walk up for computers and providing excellent service.
As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.
There are many compelling reasons why exceptional people should consider a career with our company:
Challenging, complex work
Creative and innovative problem-solving environment
Supportive, communicative managers who reward hard work
Opportunities for growth, training, and development
Flexibility in career path & progression
Opportunities to work and live all over the United States
Responsibilities:
Respond to request via phone calls, in person or by email through help desk software.
Image new computers to company standard install.
Support company mobile phones and smart phones
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issues have been resolved.
Provide daily onsite and remote technical support; including network, office applications,
printers, computer equipment, and mobile devices.
Assist with setting up networking equipment for job site. May assist with set-up of other jobs in
the area.
Outfit and support video conferencing as needed.
Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge
Matrix items.
Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT
personnel and Corporate IT Managers.
Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of
influence.
Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the
job
Qualifications:
Degree in Information Technology or related field or relevant experience,
Excellent oral and written communication
Ability to prioritize tasks and work in a fast paced environment
Skills Required:
At least 4 years’ experience in IT support related field - will consider internships and part-time
experience as well
Must have a strong ability to work with many customers including guests and business partners in
addition to supporting your team
Strong follow-up skills and ability to resolve IT-related issues in a timely manner
Exceptional customer service etiquette and responsiveness is A MUST
Occasional evening/weekend hours will be required and occasional travel throughout area
Ability to prioritize tasks and work in a fast-paced environment
Must be a self-starter and not necessarily waiting for direction
Must be able to work with multi-discipline teams
Possess a 'can do', enthusiastic attitude
Must be able to speak, read, understand and write in English
Lift up to 50lbs
Up to 15% travel if located at a Regional Office, or travel between jobsite offices
The Walsh Group offers competitive wages and benefits, including:
Medical, Dental & Vision Insurance
Generous Vacation Time & Paid US Holidays
Company 401(k) Matching Contributions
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Commuter Benefits Program
Maternity Leave Policy
Short and Long-Term Disability Insurance
Term Life and AD&D Insurance
If hired by The Walsh Group, you must be in compliance with your employment location’s COVID-19 related requirements, if any.
The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at (phone number removed) or .
Equal Opportunity Employer, Disability/Veteran
The Walsh Group is seeking a Sr. IT Support Specialist in our Chicago, IL office.
Sr. IT Support Specialist is responsible for providing high quality technology support solutions to users via phone, support desk tickets or walk up for computers and providing excellent service.
As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.
There are many compelling reasons why exceptional people should consider a career with our company:
Challenging, complex work
Creative and innovative problem-solving environment
Supportive, communicative managers who reward hard work
Opportunities for growth, training, and development
Flexibility in career path & progression
Opportunities to work and live all over the United States
Responsibilities:
Respond to request via phone calls, in person or by email through help desk software.
Image new computers to company standard install.
Support company mobile phones and smart phones
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issues have been resolved.
Provide daily onsite and remote technical support; including network, office applications,
printers, computer equipment, and mobile devices.
Assist with setting up networking equipment for job site. May assist with set-up of other jobs in
the area.
Outfit and support video conferencing as needed.
Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge
Matrix items.
Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT
personnel and Corporate IT Managers.
Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of
influence.
Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the
job
Qualifications:
Degree in Information Technology or related field or relevant experience,
Excellent oral and written communication
Ability to prioritize tasks and work in a fast paced environment
Skills Required:
At least 4 years’ experience in IT support related field - will consider internships and part-time
experience as well
Must have a strong ability to work with many customers including guests and business partners in
addition to supporting your team
Strong follow-up skills and ability to resolve IT-related issues in a timely manner
Exceptional customer service etiquette and responsiveness is A MUST
Occasional evening/weekend hours will be required and occasional travel throughout area
Ability to prioritize tasks and work in a fast-paced environment
Must be a self-starter and not necessarily waiting for direction
Must be able to work with multi-discipline teams
Possess a 'can do', enthusiastic attitude
Must be able to speak, read, understand and write in English
Lift up to 50lbs
Up to 15% travel if located at a Regional Office, or travel between jobsite offices
The Walsh Group offers competitive wages and benefits, including:
Medical, Dental & Vision Insurance
Generous Vacation Time & Paid US Holidays
Company 401(k) Matching Contributions
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Commuter Benefits Program
Maternity Leave Policy
Short and Long-Term Disability Insurance
Term Life and AD&D Insurance
If hired by The Walsh Group, you must be in compliance with your employment location’s COVID-19 related requirements, if any.
The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department at (phone number removed) or .
Equal Opportunity Employer, Disability/Veteran
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