CA Desktop Support + Tech Lounge

Role- Desktop Support + Tech Lounge
Location- Santa Clara, California (Day 1 onsite)

Buy Rate- $25/hr on W2 (No Benefits)

Minimum 3-5 Years of experience in Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX,

Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving

connectivity problems, and assisting with system configurations. This also includes coordination with the OEM

vendor for warranty laptop/ desktops.

Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows

systems, applications, and services to facilitate efficient workflow and collaboration among users.

New Hire Induction: Ensure active participation in New Hire indication program under the guidance of customer.

Tech Refresh: Execute Tech refresh of eligible devices in line with customer guidelines.

User Training and Education: Conducting user training sessions and creating educational resources to enhance

users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage

technology effectively and reduce reliance on IT support for common tasks.

System Administration: Managing and maintaining MAC and Windows systems, including performing software

installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for

performance.

Asset Management: Tracking and managing hardware and software assets, including inventory management,

license compliance, and asset lifecycle management for both MAC and Windows devices and applications.

Site Support: Rack, network, power, and support for servers, switches, Client, UPS units and other equipment as

needed and with support of the global IT specialist teams.