Senior Certified Servicenow Developer

Overview:
REI Systems’ mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization® approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology. 
 
We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at (url removed). 
 
Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023 and 2024! 

Responsibilities:
Project Overview:

This project is a ServiceNow HelpDesk implementation.

 

Position Overview:

We are seeking a skilled candidate to lead the development and enhancement of the ServiceNow ticketing system for the General Services Administration (GSA). This role will involve managing the upgrade process, ensuring seamless integration and functionality of the ServiceNow platform to meet organizational needs. The ideal candidate will possess strong technical expertise in ServiceNow development, a deep understanding of ticketing systems, and a commitment to delivering high-quality solutions that improve service delivery and operational efficiency.

Qualifications:
Basic Qualifications:

ServiceNow Certification is required, such as Certified Application Developer (CAD) and Certified System Administrator (CSA).

5-8 years of hands-on experience in ServiceNow development, with a proven track record of implementing and managing complex ServiceNow solutions.

Advanced knowledge of ServiceNow scripting languages (JavaScript, AngularJS) and development tools.

Deep experience working with key ServiceNow modules, such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), and HR Service Delivery (HRSD).

Experience integrating ServiceNow with external systems using REST, SOAP, and Web Services.

Strong understanding of ServiceNow data structures and ServiceNow API.

Experience with ServiceNow CMDB, including configuration, management, and integration with other ITSM modules.

Excellent problem-solving skills and the ability to debug and resolve complex technical issues within ServiceNow.

Knowledge of Agile development methodologies and experience working in an Agile team environment.

Familiarity with ITIL processes and best practices, ideally with ITIL certification.

Strong communication and collaboration skills to work with cross-functional teams and effectively translate technical concepts to non-technical stakeholders.

Educational Qualifications:

BS in Engineering, Computer Science, Information Systems or equivalent

Clearance: Eligible to obtain a public trust clearance.

Location: Hybrid (One day per week or as needed in the REI Sterling Office)

EEO Statement: REI Systems is an Equal Opportunity Employer. In our workplace, we seek, we welcome, and respect diversity in all of its forms.

 

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