Implementation Specialist - Project Manager, hybrid schedule

Overview:
The Implementation Specialist will support CPI's production requirements and processes internally.  They will apply knowledge of internal requirements/systems when analyzing customers’ provided data specifications and requirements, ultimately recommending efficient and effective implementation plans for new products, programs, and/or customers.

Responsibilities:
Establish positive relationships with assigned clients to implement large-scale conversions based on client-determined criteria

Establish user accounts and provides log-in credentials, receives, uploads, and validates client data, configures features, and provides end-user training

Assist clients with maintaining high levels of efficiency and accuracy through all stages of implementation

Create and provide system or implementation process documentation

Conduct thorough needs-analysis for assigned conversions or projects, seek support from internal customers based on needs, and provide solutions

Suggest feature or functionality changes or enhancements to product management based on client feedback

Escalates concerns or issues to the account management team

Generate output for client review and approval

Create and distribute implementation timelines to internal customers and external clients for approval and use throughout conversion

Coordinate internal resources required for conversion and facilitate effective information exchange between client and internal customers

Serve as project manager for efficiency improvements

Act as an empowered liaison between external clients and internal customers to provide exceptional service to clients

May provide pre-sales or proof-of-concept assistance to the sales team or prospective clients during the sales cycle

Qualifications:
Strong analytical problem-solving skills, identifying and resolving unique problems

Experience in delivering client-focused solutions based on client needs

Proficient in Microsoft Excel and Word

Ability to troubleshoot issues and determine root cause

Ability to act with effectively act with limited information and maintain agility when new information is presented

Demonstrated ability to establish and maintain effective relationships with external clients

Demonstrated ability to solve problems, determine appropriate actions and complete projects with minimal direction

Skilled in managing multiple concurrent projects, activities and tasks under time constraints

Acumen to facilitate productive meetings and drive outcomes

Willingness to perform additional tasks which may be outside of the defined role to grow the business and ensure client satisfaction

Outstanding administrative proficiency and customer service skills

Requirements:

Bachelor’s in Business Administration or Finance, or equivalent experience

Minimum of 2 years’ experience customer service and/or project management

Previous commercial or retail banking experience is preferred

Physical Demands:

This is a Hybrid position; ability to work from home and be onsite in the office; work a minimum of 40 hours per week;

Hours are minimum 40 hours per week during company’s regular business hours however evening and/or weekend work may be required as job duties demand;

Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings; deliver items; gather supplies; set up meetings; etc. lifting up to 20 lbs occasionally.

Work environment:  Usual office setting; close contact with employees for long periods of time.  The noise level in the work environment is usually minimal.

Position may require minimal travel by car and/or plane.

 

This role requires the ability to work from home in a virtual environment, where the following is required;

reliable high-speed internet access (hotspot not acceptable)

dedicated distraction-free home work environment

Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance.   Learn more at (url removed).

 

Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Vacation Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

 

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.