Systems Analyst III (Product Owner) - EXP.O NOW - IS Customer Experience

Job Description

Who we are:

Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.

Who we're looking for:

The Visibility team in EXP.O NOW is looking for a self-starter who will use their technical experience to embrace the Agile Product Owner role and will serve as the customer proxy responsible for working with product management, technical stakeholders and is the primary link to business and technology strategy.

The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with their agile teams, product management, customers, and stakeholders. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their technical knowledge to guide the ongoing development of their product to achieve customer satisfaction.

Primary Responsibilities

Build, refine, and prioritize your team's backlog in alignment with the program vision and roadmap

Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development, and communicate those details to various technical and non-technical audiences

Perform analysis on new feature development for our business applications

Create/understand system integration diagrams and perform gap analysis

Create objectives that your team follows to ensure delivery of business value

Create User Stories that define acceptance criteria

Ensure the team's output meets the user's needs and complies with the Definition of Done

Prepare team by participating in/leading SAFe ceremonies, such as backlog refinement, PI planning and system demos

Collaborate with your development team to analyze and document ways to better improve our applications with security and efficiency in mind

Collaborate with your development team to provide a user-centered perspective and ensure that business value is being met

Collaborate with other Product Owners to resolve dependencies, coordinate efforts, and deliver cross-functional initiatives and technical enablers. Represent the team at Product Owner check-ins and pass relevant information back to the team

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown Seattle

Federal Way

Lynnwood

Bellevue (Factoria)