Company:
Riverbed Technology, Inc.
Location: Redwood City
Closing Date: 22/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Riverbed. Empower the Experience:
Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.
Position:
Title: IT Support Supervisor
Location: Redwood City, CA (hybrid)
Reporting to the IT Support Director, the IT Support Supervisor, will manage the local IT team working at our Headquarters in Redwood City. This role will serve as an escalation point for complex issues for the IT Support Analysts working with our Senior and Executive Management Team. We manage the Windows 11 laptops using Intune and Autopilot, and Macs using JAMF. The role will also involve helping manage Active Directory and Microsoft Entra/Azure infrastructure.
What you will do:
Escalations: Work as an escalation point for complex issues from other IT Support Analysts.
Process Improvement: Work on IT process improvement leveraging the ITIL Framework.
ITIL Ticketing System: Monitoring our ITIL based IT ticketing system to ensure that all urgent IT tickets get resolved in good time.
Documentation: Help co-ordinate and maintain IT Support documentation.
End User Knowledge Base: Be responsible for IT Support Internal SharePoint Resource and end user knowledge base.
General Support: Assists with general IT support analyst activities as needed such as set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS computers, inventory of all hardware and software resources and parts.
What makes you an ideal candidate:
Demonstrated understanding of IT process (ITIL) and ability to implement and improve
Understanding of ticket tools, workflows, and procedures
Ability to clearly communicate technical concepts to non-technical people
4 years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
Experience working with O365, SharePoint, MS Teams, MFA and Office etc.
Ideally some knowledge of JAMF for Mac or Microsoft InTune
Some knowledge of TCP/IP networking, VPNs, and related network services
Some knowledge of Active Directory and Entra concepts and administration
What we offer:
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed:
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:
@LifeAtRiverbed
Tags:
#LI-WH1
Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.
Position:
Title: IT Support Supervisor
Location: Redwood City, CA (hybrid)
Reporting to the IT Support Director, the IT Support Supervisor, will manage the local IT team working at our Headquarters in Redwood City. This role will serve as an escalation point for complex issues for the IT Support Analysts working with our Senior and Executive Management Team. We manage the Windows 11 laptops using Intune and Autopilot, and Macs using JAMF. The role will also involve helping manage Active Directory and Microsoft Entra/Azure infrastructure.
What you will do:
Escalations: Work as an escalation point for complex issues from other IT Support Analysts.
Process Improvement: Work on IT process improvement leveraging the ITIL Framework.
ITIL Ticketing System: Monitoring our ITIL based IT ticketing system to ensure that all urgent IT tickets get resolved in good time.
Documentation: Help co-ordinate and maintain IT Support documentation.
End User Knowledge Base: Be responsible for IT Support Internal SharePoint Resource and end user knowledge base.
General Support: Assists with general IT support analyst activities as needed such as set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS computers, inventory of all hardware and software resources and parts.
What makes you an ideal candidate:
Demonstrated understanding of IT process (ITIL) and ability to implement and improve
Understanding of ticket tools, workflows, and procedures
Ability to clearly communicate technical concepts to non-technical people
4 years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
Experience working with O365, SharePoint, MS Teams, MFA and Office etc.
Ideally some knowledge of JAMF for Mac or Microsoft InTune
Some knowledge of TCP/IP networking, VPNs, and related network services
Some knowledge of Active Directory and Entra concepts and administration
What we offer:
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed:
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:
@LifeAtRiverbed
Tags:
#LI-WH1
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