Company:
KYYBA, Inc
Location: Bishop
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
* Escalates incidents to the appropriate IT operations resources in accordance with established procedure
* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Quals--
Must-haves:
* Proven experience in a technology support role
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
* Excellent interpersonal skills especially communication and presentation skills
* Promotes and supports standardization and continuous improvement
* Ability to work independently and make decisions where necessary
* Familiarity with all components of Office 365
* In-Tune, ServiceNow Platforms Experience/Exposure
* OT Environment Exposure / Manufacturing Plant – Chemical Plant experience
Plusses
* A+ Certification or equivalent highly preferred
* Experience supporting a manufacturing plant
* Familiarity with ITIL and HDI Incident Management Best Practices
* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
* Understanding of Network Standards, Protocols, and Security Policies
* BitLocker Encryption experience
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years
Corp! Michigan Economic Bright Spots
Crain’s Detroit Business Top Staffing Service Companies in Detroit
TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
Best of MichBusiness winner in HR Wizards & Partnerships
Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
101 Best & Brightest Companies to Work for in Michigan
* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
* Escalates incidents to the appropriate IT operations resources in accordance with established procedure
* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures
* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures
Quals--
Must-haves:
* Proven experience in a technology support role
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers
* Excellent interpersonal skills especially communication and presentation skills
* Promotes and supports standardization and continuous improvement
* Ability to work independently and make decisions where necessary
* Familiarity with all components of Office 365
* In-Tune, ServiceNow Platforms Experience/Exposure
* OT Environment Exposure / Manufacturing Plant – Chemical Plant experience
Plusses
* A+ Certification or equivalent highly preferred
* Experience supporting a manufacturing plant
* Familiarity with ITIL and HDI Incident Management Best Practices
* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security
* Understanding of Network Standards, Protocols, and Security Policies
* BitLocker Encryption experience
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
An INC 5000 company for 10 years
Corp! Michigan Economic Bright Spots
Crain’s Detroit Business Top Staffing Service Companies in Detroit
TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
Best of MichBusiness winner in HR Wizards & Partnerships
Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
101 Best & Brightest Companies to Work for in Michigan
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