Company:
First Tek, Inc.
Location: Portland
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
POSITION RESPONSIBILITIES
Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.
Act as an organizational point of contact for Azure, M365, Exchange Online, and Teams administration support consisting of:
ITSM ticketing and/or incident management requests for Enterprise Messaging/Exchange Online E-mail Administration
Administration of Defender for M365 Exchange Online Protection
Administration of Teams Online
Administration of OneDrive (SharePoint integration)
M365 Entra – Identity & Access management and role provisioning through M365 Management Portal
Support Azure Active Directory services to enable service access and hybrid-cloud integration with on premise systems.
Provide technical expertise to Help Desk regarding calls related to M365 services. Work with the appropriate vendor technical resource(s) on escalation problem items for Cloud Service Provider Enterprise Messaging Support team.
Install and configure Exchange messaging/SMTP server hardware on-premises on virtual environments or cloud enclaves, including operating systems on physical servers.
Provide administration of Enterprise Exchange 2019/2025 SE, Exchange On-line Messaging and on-premises servers.
Provide patching, maintenance, and support of existing on-premises messaging system products and services.
Support cluster/disaster recovery and facilitate continuous high availability of business-critical Messaging tools.
Facilitate and participate in information technology planning, provide analytical support, and coordinate technical resources and efforts with other departments.
Perform analysis of system capability; develop functional and system requirements; complete business process design and workflow; verify integration with other modules, system components, and other BPA applications.
Apply and maintain system security documentation and act as a secondary collaboration point of contact for the Bonneville Cyber and Physical Security organizations for issues related to cloud and on-premises Enterprise Messaging, Teams Online, e-discovery, and Litigation Holds. Support Enterprise Messaging security requirements and verify timelines are implemented and complied with.
Facilitate user/stakeholder interviews and joint requirements planning sessions. Draft requirements documentation, review with user representatives, recommend priorities and obtain user signoff.
Provide cross training and functional documentation of subject matter (Azure and M365 components) to specific BPA audiences.
Participate in BPA process workshops.
Provide the full range of Azure/M365 as well as Enterprise Messaging/Microsoft Exchange, Exchange Online, Teams Online administration.
Assist in analysis of system capability.
Participate in information technology planning.
REQUIREMENTS
Education & Corresponding Experience (required on matrix)
A bachelor's degree in information/computer technology (or related technical field) is preferred.
8 years of experience is required with an applicable associate or bachelor's degree.
10 years of experience is required without a degree or applicable degree.
Experience must include direct work experience in information technology performing cloud service-based system administration.
Required Technical Skills & Experience (required on matrix)
2 years of experience with scripting skills sufficient to maintain Exchange and Teams Online environment.
5 years of experience troubleshooting messaging and hybrid cloud system level problems.
Ability to interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines.
Preferred Skills & Experience (optional on matrix)
Experience with implementation of Teams Phone/Calling: sip trunk, direct routing and session border control knowledge.
Experience working with Simple Mail Transport Protocol (SMTP) filtration system or email filtration/e-mail protection technology.
Experience with Public Key Infrastructure (PKI) and certificate authority.
Experience with high availability technologies.
Experience working in a large production environment.
Other Position Considerations
This position will include support of operations and maintenance, as well as 24x7 production support on a rotational basis.
Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.
POSITION RESPONSIBILITIES
Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.
Act as an organizational point of contact for Azure, M365, Exchange Online, and Teams administration support consisting of:
ITSM ticketing and/or incident management requests for Enterprise Messaging/Exchange Online E-mail Administration
Administration of Defender for M365 Exchange Online Protection
Administration of Teams Online
Administration of OneDrive (SharePoint integration)
M365 Entra – Identity & Access management and role provisioning through M365 Management Portal
Support Azure Active Directory services to enable service access and hybrid-cloud integration with on premise systems.
Provide technical expertise to Help Desk regarding calls related to M365 services. Work with the appropriate vendor technical resource(s) on escalation problem items for Cloud Service Provider Enterprise Messaging Support team.
Install and configure Exchange messaging/SMTP server hardware on-premises on virtual environments or cloud enclaves, including operating systems on physical servers.
Provide administration of Enterprise Exchange 2019/2025 SE, Exchange On-line Messaging and on-premises servers.
Provide patching, maintenance, and support of existing on-premises messaging system products and services.
Support cluster/disaster recovery and facilitate continuous high availability of business-critical Messaging tools.
Facilitate and participate in information technology planning, provide analytical support, and coordinate technical resources and efforts with other departments.
Perform analysis of system capability; develop functional and system requirements; complete business process design and workflow; verify integration with other modules, system components, and other BPA applications.
Apply and maintain system security documentation and act as a secondary collaboration point of contact for the Bonneville Cyber and Physical Security organizations for issues related to cloud and on-premises Enterprise Messaging, Teams Online, e-discovery, and Litigation Holds. Support Enterprise Messaging security requirements and verify timelines are implemented and complied with.
Facilitate user/stakeholder interviews and joint requirements planning sessions. Draft requirements documentation, review with user representatives, recommend priorities and obtain user signoff.
Provide cross training and functional documentation of subject matter (Azure and M365 components) to specific BPA audiences.
Participate in BPA process workshops.
Provide the full range of Azure/M365 as well as Enterprise Messaging/Microsoft Exchange, Exchange Online, Teams Online administration.
Assist in analysis of system capability.
Participate in information technology planning.
REQUIREMENTS
Education & Corresponding Experience (required on matrix)
A bachelor's degree in information/computer technology (or related technical field) is preferred.
8 years of experience is required with an applicable associate or bachelor's degree.
10 years of experience is required without a degree or applicable degree.
Experience must include direct work experience in information technology performing cloud service-based system administration.
Required Technical Skills & Experience (required on matrix)
2 years of experience with scripting skills sufficient to maintain Exchange and Teams Online environment.
5 years of experience troubleshooting messaging and hybrid cloud system level problems.
Ability to interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines.
Preferred Skills & Experience (optional on matrix)
Experience with implementation of Teams Phone/Calling: sip trunk, direct routing and session border control knowledge.
Experience working with Simple Mail Transport Protocol (SMTP) filtration system or email filtration/e-mail protection technology.
Experience with Public Key Infrastructure (PKI) and certificate authority.
Experience with high availability technologies.
Experience working in a large production environment.
Other Position Considerations
This position will include support of operations and maintenance, as well as 24x7 production support on a rotational basis.
Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.
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