IT Operations Technician I (Data Center)

Overview:
*This position is for 3rd Shift, hours are 11:00pm to 7:15am, Sunday-Thursday*

Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA’s) and maintaining system availability.  Individuals in this role provide 24-hour monitoring of KFB’s Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays.

Responsibilities:
Run the Production batch cycle (execute mainframe and distributed programming jobs; deploy changes to IT applications)

Run ad hoc/request jobs to process system changes for business departments

Troubleshoot failures with mainframe and distributed jobs in collaboration with other IT technical teams

Responsible for mainframe IPL (operating system restart) as needed for Production and Test system maintenance

Create daily system backup tapes and prepare them for offsite storage with KFB’s Disaster Recovery vendor

Monitor Production and Test environments for potential hardware or software issues and take corrective action; engage other technical staff as needed (KFB or vendor support resources)

Assist in maintaining required records for audit purposes

Exhibit high accountability for KFB physical and system Security standards and processes

Support the strategic mission of the IT function as it relates to goals of the organization, especially to meet required Service Level Agreements (SLA’s) and ensure system availability

Facilitate excellent communication between Operations, other IT technical teams, and key business areas to support Production system processes

Participate in formal and on-the-job technical training

Demonstrate positive, supportive attitude of company and departmental goals

Provide excellent customer service to users through support of batch cycle process and prompt response to Service Now tickets as assigned

Exhibit attention to detail in all areas of responsibility

Collaborate with other team members regarding work schedules; occasionally cover other shifts if needed

Regular, predictable attendance

This list of essential functions is non-exhaustive and may be supplemented as necessary

 

Job Specifications 

                                                                                                                  

Physical demands: Standing, sitting; Lifting (frequently up to 50 lbs.); Normal vision and hearing (with or without correction)

Mental demands: Analytical and problem- solving skills; Ability to work with minimal supervision

Environmental factors: Standard office lighting, temperature, and noise

Equipment: Computer keyboard, mainframe tape equipment

Occasional weekend work to support Production system deployments

Qualifications:
Associates Degree preferred or equivalent combination of education, training, and experience

Competent in use of Windows, Microsoft Office, and other common desktop computing technologies

Two years’ full-time general business experience involving use of computer equipment and automated systems preferred

General business skills with emphasis on attention to detail and problem resolution

Ability to understand verbal and written technical procedures

Effective communication skills; able to understand complex technical procedures (verbal and written)

Ability to maintain composure under adverse situations

Ability to make timely and sound decisions under minimal supervision

 

Desired Technical Knowledge

                                                                                        

JCL (Job Control Language) that controls Batch programs on an MVS system

TSO and ISPF (Time Sharing Option and Interactive System Productivity Facility) to interact with Scheduler, Rerun/Restart Software, dataset maintenance, and miscellaneous utilities

MVS abend codes and JCL errors