Lead, User Experience Researcher

Company:  McDonald's Corporation
Location: Chicago
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description

We’re seeking a design researcher who can:

- Execute comprehensive research projects. This includes:

o Strategizing: providing a perspective on opportunities for conducting research based on product and corporate strategy, as well as societal, cultural, and market trends and shifts

o Scoping: working with domain teams to set timelines and determining resources

o Planning: developing learning goals, choosing and/or creating research methods and activities (both qual and quant), recruiting participants, writing discussion guides, and collaborating with designers to create stimulus

o Facilitating: running research sessions using appropriate methods based on learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected

o Synthesizing: Making sense of the raw data captured in research and turning it into deep, meaningful, actionable insights and recommendations that drive product strategy and roadmaps, while balancing the realities of the business and restaurant operations

o Socializing: Helping develop and sharing presentations, workshops, and other mediums to communicate research findings and recommendations to partners and stakeholders

- Collaborate closely with other researchers, designers and cross-functional partners. This includes:

o Identifying opportunities for research to learn more about users, their behaviors, needs, and desires

o Contributing to the vision of the four main product areas alongside colleagues in Design, Product Management, and Tech

o Being a trusted partner and point of contact for research and research-related activities to members of the design team, cross functional partners, and beyond

o Engaging in design critiques within and outside your product area, providing perspectives rooted in customer insights

o Participating in productive and engaging research and design workshops with peers, partners, and stakeholder from across the organization

- Contribute to shaping the future of the UX Research team. This includes:

o Proposing, trying, and implementing new ways of working (tools, processes, activities, etc.)

o Contributing to a supportive and innovative culture in which UX Researchers can do the highest quality work

o Suggesting sources of learning and inspiration including articles, books, podcasts, movies, field trips, and other experiences outside the four walls of McDonald’s

- Support and highlight the value of research within the organization. This includes:

o Promoting the importance and value of design research with colleagues and product area teams

o Recommending moments for research to contribute in the product development process

 

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