Technical Support 2

Short Description:

VDOT Technical Support 2 ONSITE Salem, VA

Complete Description:

*candidates local to the Roanoke/Salem, VA area required

*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district

*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months

*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Skills:

 
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Move

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
Required
5
Years
 
 

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Required
5
Years
 
 

Ability to communicate effectively verbally and in writing with individuals and groups
Required
5
Years
 
 

Experience working with help desk request tracking and reporting tools
Required
5
Years
 
 

Strong Customer Service skills that include a "customer first" attitude
Required
5
Years
 
 

Provide computer training for field staff
Desired
 
 
 
 

Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Desired
 
 
 
 

Experience with creating training documentation.
Nice to have
 
 
 
 

Questions:

Question 1

In what city and state does your candidate PERMANENTLY reside?

Question 2

Is your candidate able to work onsite in Salem, VA daily M-F 8-5pm? This is REQUIRED.

Question 3

Does your candidate possess a valid drivers license and a clean driving record? This is REQUIRED.

Agency Interview Type:

In Person Only

Work Arrangement:

Onsite