Company:
Global Commerce & Information, Inc.
Location: St. Louis
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Job Summary:
As an ITSM Specialist, you will be responsible for representing Ascension Technologies in working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of ITSM processes that align with our organizational goals and industry best practices.
Key Responsibilities:
Act as the primary point of contact between Ascension Technologies and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle.
Gather and document business requirements from internal stakeholders, ensuring alignment with ITSM best practices and organizational objectives.
Collaborate with the implementation partner to design, develop, and implement ITSM processes on the ServiceNow platform, including Incident, Problem, Change, Service Request, and Knowledge Management.
Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards.
Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ITSM platform.
Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITSM processes and identify areas for improvement.
Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform.
Ensure compliance with ITSM policies, standards, and regulatory requirements throughout the implementation process.
Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
Strong understanding of ITIL best practices and experience applying them in an enterprise environment.
Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
ServiceNow Certified System Administrator (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred.
Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
Additional Information:
Replatform ServiceNow to improve compliance and functionality.7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Focus on IT service management (incident, problem, change management) and strategic portfolio management.Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
Importance of communication with process owners and understanding ITSM and ITIL architecture.
Qualifications and Experience:
No non-negotiable certifications, but deployment qualifications for ITSM, ITOM, and CMDB are preferred.
Educational background in computer science is desirable but not mandatory.
5-10 years of experience in building and deploying complex software applications.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
Job Summary:
As an ITSM Specialist, you will be responsible for representing Ascension Technologies in working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of ITSM processes that align with our organizational goals and industry best practices.
Key Responsibilities:
Act as the primary point of contact between Ascension Technologies and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle.
Gather and document business requirements from internal stakeholders, ensuring alignment with ITSM best practices and organizational objectives.
Collaborate with the implementation partner to design, develop, and implement ITSM processes on the ServiceNow platform, including Incident, Problem, Change, Service Request, and Knowledge Management.
Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards.
Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ITSM platform.
Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITSM processes and identify areas for improvement.
Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform.
Ensure compliance with ITSM policies, standards, and regulatory requirements throughout the implementation process.
Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
Strong understanding of ITIL best practices and experience applying them in an enterprise environment.
Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
ServiceNow Certified System Administrator (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred.
Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
Additional Information:
Replatform ServiceNow to improve compliance and functionality.7+ years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and administration.
Focus on IT service management (incident, problem, change management) and strategic portfolio management.Proven experience in designing and implementing ITSM processes, workflows, and automation on the ServiceNow platform.
Importance of communication with process owners and understanding ITSM and ITIL architecture.
Qualifications and Experience:
No non-negotiable certifications, but deployment qualifications for ITSM, ITOM, and CMDB are preferred.
Educational background in computer science is desirable but not mandatory.
5-10 years of experience in building and deploying complex software applications.
Benefits include:
Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
Matching 401k retirement plan + IRA's and Roth IRA's
Generous paid time off and paid holidays
Employee recruitment/referral bonus
Paid community service hours
Tuition reimbursement
Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
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