Company:
Phaxis LLC
Location: Buffalo Grove
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
As the first point of contact the Client Relations Tech Specialist is to provide phone and email support to our customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills.
We champion customer focused solutions!
This position is On-site. We are looking for good people who want to be a part of the amazing culture here!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails
Create Service tickets
Manage customers service tickets to completion
Provide customer service
First point of customer Service contact
Relationship development
Soft selling
Scheduling preventative maintenance (PM)
Placing orders for Consumables for customers
Deescalating tense situations
Communicate information across departments
Be knowledgeable about current company policies, procedures, and directives
Continues improvement towards what the company does to support the business and success of internal and external customers
Being proficient in ERP system Netsuite Oracle
Competencies
Initiative
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Communication Proficiency
Ability to retain large amounts of information
Project Management
Education And Experience Required
Highschool diploma, or equivalent experience
2+ years of customer service experience
Skills Required
Positive attitude and approach to the job responsibilities
Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
Excellent organizational skills
Ability to multitask
We champion customer focused solutions!
This position is On-site. We are looking for good people who want to be a part of the amazing culture here!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails
Create Service tickets
Manage customers service tickets to completion
Provide customer service
First point of customer Service contact
Relationship development
Soft selling
Scheduling preventative maintenance (PM)
Placing orders for Consumables for customers
Deescalating tense situations
Communicate information across departments
Be knowledgeable about current company policies, procedures, and directives
Continues improvement towards what the company does to support the business and success of internal and external customers
Being proficient in ERP system Netsuite Oracle
Competencies
Initiative
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Communication Proficiency
Ability to retain large amounts of information
Project Management
Education And Experience Required
Highschool diploma, or equivalent experience
2+ years of customer service experience
Skills Required
Positive attitude and approach to the job responsibilities
Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
Excellent organizational skills
Ability to multitask
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