Company:
Barton Associates Careers
Location: Peabody
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Are you a seasoned IT professional with a passion for leadership and innovation? Barton Associates is looking for a dynamic and experienced Manager of Desktop Engineering and Application Support to spearhead our IT support team. In this pivotal role, you will lead a talented group of 4-6 desktop engineers and application support specialists, ensuring seamless user experiences across our organization. You will be at the forefront of managing our help desk user support function and will take ownership of our desktop and application infrastructure, driving excellence and efficiency in every aspect.
Responsibilities:
Lead, mentor, and develop a team of 4-6 desktop engineers and application support specialists
Establish performance goals, conduct regular evaluations, and provide ongoing feedback
Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
Oversee the design, implementation, and maintenance of desktop infrastructure
Manage inventory for desktop hardware, software licenses, and support tools and perform regular audits
Develop and enforce standardization policies for desktop hardware and software and ensure timely imaging and reimaging of workstations is performed
Deploy and maintain System Center Configuration Manager (SCCM) for efficient device management
Provide and manage help desk support for both SaaS and proprietary applications ensuring timely and effective resolution of issues
Ensure high availability and performance of all supported applications
Collaborate with vendors and internal teams to resolve complex application issues
Develop and maintain knowledge bases and support documentation
Implement and monitor service level agreements (SLAs) for support requests
Analyze help desk metrics to identify trends and areas for improvement
Evaluate and recommend new technologies to enhance productivity and reduce costs
Develop strategies to enhance user satisfaction and engagement with IT services
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in IT support, with at least 2 years in a team lead role
Strong knowledge of Windows desktop operating systems and SCCM
Experience with SaaS application support and management
Familiarity with ITIL framework and IT service management best practices
Excellent leadership, communication, and problem-solving skills
MCSE, ITIL, or other relevant certifications are a plus
Required Skills
Technical Expertise: Proficiency in Windows desktop management, SCCM, Google Workspace, and application support
Leadership: Ability to motivate and guide a team of technical professionals
Project Management: Experience in planning and executing IT projects
Customer Service: Strong focus on user satisfaction and service quality
Analytical Thinking: Capability to analyze complex issues and develop effective solutions
Communication: Excellent verbal and written communication skills
Company Overview:
The United States is currently facing a significant and escalating shortage of physicians, with projections from the Association of American Medical Colleges indicating a potential shortfall of 124,000 doctors by 2034. As a result, the demand for healthcare staffing services has risen considerably. As a stable and thriving industry, healthcare staffing offers numerous employment opportunities, including roles in recruiting, sales, marketing, IT, finance, HR, analytics, and legal.
Barton Associates is a leading provider of healthcare staffing solutions that aims to address this shortage of medical providers across the country. Established in 2001, Barton has evolved into one of the largest, most influential, and efficient healthcare staffing organizations in the US. With a workforce of over 800 professionals operating out of nine offices across seven states, our sustained growth and accomplishments enable our clients to provide essential healthcare to individuals and their families.
Barton Associates is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law. Barton Associates is an E-Verify employer in the United States. Barton Associates is committed to employing people with disabilities and accordingly will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process or to perform the essential functions of the position for which the applicant has applied should make a request to the Human Resources Department at "HR@bartonassociates[dot]com" or (phone number removed).
Applying to this position or replying to our outreach means you are consenting to receive text messages as an acceptable form of communication from the Barton Associates team for discussions and follow-up regarding our career opportunities. You can opt-out at any time in the process by clicking on the opt-out link or replying via text or email with: opt-out.
Are you a seasoned IT professional with a passion for leadership and innovation? Barton Associates is looking for a dynamic and experienced Manager of Desktop Engineering and Application Support to spearhead our IT support team. In this pivotal role, you will lead a talented group of 4-6 desktop engineers and application support specialists, ensuring seamless user experiences across our organization. You will be at the forefront of managing our help desk user support function and will take ownership of our desktop and application infrastructure, driving excellence and efficiency in every aspect.
Responsibilities:
Lead, mentor, and develop a team of 4-6 desktop engineers and application support specialists
Establish performance goals, conduct regular evaluations, and provide ongoing feedback
Cultivate an environment that emphasizes continuous improvement, exemplary customer service, and technical excellence
Oversee the design, implementation, and maintenance of desktop infrastructure
Manage inventory for desktop hardware, software licenses, and support tools and perform regular audits
Develop and enforce standardization policies for desktop hardware and software and ensure timely imaging and reimaging of workstations is performed
Deploy and maintain System Center Configuration Manager (SCCM) for efficient device management
Provide and manage help desk support for both SaaS and proprietary applications ensuring timely and effective resolution of issues
Ensure high availability and performance of all supported applications
Collaborate with vendors and internal teams to resolve complex application issues
Develop and maintain knowledge bases and support documentation
Implement and monitor service level agreements (SLAs) for support requests
Analyze help desk metrics to identify trends and areas for improvement
Evaluate and recommend new technologies to enhance productivity and reduce costs
Develop strategies to enhance user satisfaction and engagement with IT services
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in IT support, with at least 2 years in a team lead role
Strong knowledge of Windows desktop operating systems and SCCM
Experience with SaaS application support and management
Familiarity with ITIL framework and IT service management best practices
Excellent leadership, communication, and problem-solving skills
MCSE, ITIL, or other relevant certifications are a plus
Required Skills
Technical Expertise: Proficiency in Windows desktop management, SCCM, Google Workspace, and application support
Leadership: Ability to motivate and guide a team of technical professionals
Project Management: Experience in planning and executing IT projects
Customer Service: Strong focus on user satisfaction and service quality
Analytical Thinking: Capability to analyze complex issues and develop effective solutions
Communication: Excellent verbal and written communication skills
Company Overview:
The United States is currently facing a significant and escalating shortage of physicians, with projections from the Association of American Medical Colleges indicating a potential shortfall of 124,000 doctors by 2034. As a result, the demand for healthcare staffing services has risen considerably. As a stable and thriving industry, healthcare staffing offers numerous employment opportunities, including roles in recruiting, sales, marketing, IT, finance, HR, analytics, and legal.
Barton Associates is a leading provider of healthcare staffing solutions that aims to address this shortage of medical providers across the country. Established in 2001, Barton has evolved into one of the largest, most influential, and efficient healthcare staffing organizations in the US. With a workforce of over 800 professionals operating out of nine offices across seven states, our sustained growth and accomplishments enable our clients to provide essential healthcare to individuals and their families.
Barton Associates is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law. Barton Associates is an E-Verify employer in the United States. Barton Associates is committed to employing people with disabilities and accordingly will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process or to perform the essential functions of the position for which the applicant has applied should make a request to the Human Resources Department at "HR@bartonassociates[dot]com" or (phone number removed).
Applying to this position or replying to our outreach means you are consenting to receive text messages as an acceptable form of communication from the Barton Associates team for discussions and follow-up regarding our career opportunities. You can opt-out at any time in the process by clicking on the opt-out link or replying via text or email with: opt-out.
Share this job