Company:
PSI International
Location: Baltimore
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
MD78SeniorServiceNowArchitectRFR(phone number removed) - Senior ServiceNow Architect – 60% REMOTE - Annapolis, MD
Assignment #: MD78SeniorServiceNowArchitectRFR(phone number removed)
Client: Maryland Health Benefit Exchange (MHBE)
Job Title: Senior ServiceNow Architect
Location: 3 days virtual, 2 days on site - 100 State Circle Annapolis, MD 21401
Job of Description:
MHBE seeks up to one (1) Senior Systems Architect (Senior ServiceNow Architect) to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies.
Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA's and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement the Change Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform.
Plan and execute platform upgrades.
Manage patches and updates to ensure the platform's security and stability.
Design and implement the Knowledge Management module.
Identify and address issues related to performance and scalability as needed.
Provide training to end-users and other administrators.
Document configuration changes, processes, and best practices.
Design and implement the ServiceNow CMDB as defined by the Agency
Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Required documentation:
Resume
Three (3) current references that can be contacted for performance verification of the submitted candidate's work experience and skill, including telephone number and email address
Proof of Certifications, if applicable.
Assignment #: MD78SeniorServiceNowArchitectRFR(phone number removed)
Client: Maryland Health Benefit Exchange (MHBE)
Job Title: Senior ServiceNow Architect
Location: 3 days virtual, 2 days on site - 100 State Circle Annapolis, MD 21401
Job of Description:
MHBE seeks up to one (1) Senior Systems Architect (Senior ServiceNow Architect) to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies.
Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
Define and manage data structures, such as tables, fields, and relationships.
Architect, design, and implement business rules, workflows, and UI policies.
Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
Provide support for workflow or story related issues.
Enhance the existing Incident management workflows and define SLA's and Approvals
Design and implement Problem Management processes in ServiceNow according to Agency requirements
Design and implement the Change Management module according to the Agency requirements and ITIL best practices
Design and implement the Service Catalog.
Create and manage service requests and service offerings as defined by the Agency
Integrate ServiceNow with internal applications.
Implement automation through workflows, scripting, and orchestration
Develop and maintain reports and dashboards to provide insights into IT service performance.
Customize and configure reporting tools within the ServiceNow platform.
Plan and execute platform upgrades.
Manage patches and updates to ensure the platform's security and stability.
Design and implement the Knowledge Management module.
Identify and address issues related to performance and scalability as needed.
Provide training to end-users and other administrators.
Document configuration changes, processes, and best practices.
Design and implement the ServiceNow CMDB as defined by the Agency
Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Required documentation:
Resume
Three (3) current references that can be contacted for performance verification of the submitted candidate's work experience and skill, including telephone number and email address
Proof of Certifications, if applicable.
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